Banks with good consumer care
To a greater extent, PSU Banks and specially SBI which is orienting to be more customer friendly, are more reliable than the avaricious private sector banks like the ICICI Bank with its group companies.
Setting up a grievance mechanism ( some banks have about four levels, albeit namesake) alone does not establish bonafide of the Bank. As a matter of fact, greivance mechanism needs to be set up by all banks, as per RBI guidelines.
The so-called grievance mechanism at ICICI Bank shuns attending to gross and grievious faults of the bank where illegalities including criminal activities are documentarily proven. Their grievance mechanism is a specialised team that only manages the issue to the benefit of the erring ICICI Bank as the bank rewards them well and lets its victim customer to meet dooms day. Ev en their Senior management desk from the CEO's office is no different.
Over 90% of staff know very well the fraud committed against the victimised customer but after prolonged dilly dallying, they end suggesting one to go to Banking Ombudsman who can be easily managed by these unscrupulous banks.
Greatest caution needs to be exercised while dealing with the privae banks and don't get complacent on less paper work and more online service. When ICICI Bank can create fake documents and manage all and sundry to evade punitive action, it is even more convenient for it to manipulate online data which one of its group company did by tampering to destroy evidence and filing fake documents in a legal proceeding. more
Anamika ji, by the way ICICI is only bank with least paper work, you can do lot of activites online if you have a relationship with them (having an account, TPIN, Debit Card with PIN). Many of the bank do not provide such services online. more
To your specific querry, all the banks incl. PSUs are now a days are with electronic transactions. PSUs banks are generally more accountable as per my experience in various complaint escalations. more