Bad experience with Hyundai service center in Greater Noida (Fortune Hyundai)
I had terrible experience with my i10 Car repair and service (My agony started in March 2014). I moved from Delhi to Greater Noida in mid 2013 and was looking for a authorized service station for my Hyundai i10 Automatic car. I had an overheating problem due to damage in radiator during March 2014 and I took the car to this service center for engine repair. First of all they do not keep spare part so it took almost 2 weeks to get the work start. In the meantime they broke my windshield glass, which they fixed when I told them that this is your mistake. Afterwards when I took the delivery, they spoiled all my upholstery with grease and black spot all over seats and ceiling, I refused to take handover of my car and even asked them how they expect a customer to drive such a dirty car which can even leave spot on my clothes and they promised a proper cleaning and requested to come next day. Next day I found that they did not clean the car and I had to wait for 2 hours to get the shampoo done for interior. Before moving out, I had a curiosity and opened the bonnet and I was shocked to see that black exhaust pipe on the engine was not fitted and the screw was lying on the side line of the bonnet. Later I found that there was a dent also on the bonnet which they agreed to fix free of cost on next trip. After 3 days I found that AC is not working and they told me to bring the car to workshop. When I took the car on agreed time to workshop they told me that their Ac mechanic has left (at 4:00 PM), when I told them that I had to leave my work early to bring car, they agreed for a free pickup next day, which was my 2nd mistake to trust them. A driver came and took my car from my home, but again, he banged my car with a bike and whole of my car backside got damaged, again I had to give my car for denting and painting which they did free of charge but delayed it by 3 days from promised date. I also reported problem with gear box/engine which they could not detect or fix. Finally I was so fed-up with their carelessness that I decided to take my car to Delhi (Hyundai Motor Plaza) for engine/gear box noise and I am expecting deliver today.
I would suggest residents of greater Noida to be careful with such service centers and if you have a serious work to be done in your Car, take it to Delhi. For normal services the service centers in Noida are also good. more
Thanks Aditi for suggestion. It is already added under business review section. Regards more
Please rate this in ratings because soon it will be difficult to find this information. more
This is really bad. Hyundai should blacklist this kind of service centers. more
Dear Mr. Asif, This is really an adventurous experience with Hyundai service and feeling need of its wide dissemination, I have reproduced the content of your experience on my facebook a/c. the link of which is https://www.facebook.com/pages/Grahak-Jago-Consumer-Empowerment/145370725560518?ref=hl more