Airtel (mis)service, especially for Wi-fi...

I do not know it this is only my own experience, but I can think of no reason why Airtel would choose me alone for 'maltreatment'. Since I returned to India and Delhi for good, some 19 months ago, all my mobile and internet needs are subscribed from Airtel, and I find their customer care service extraordinarily and consistently BAD, so much so that I have to rechristen it as customer harassment service. I am sure this is not a reflection of the company's policies, but rather of their poorly trained and ill-motivated staff.
For a current and long-persistent issue, the wi-fi that I subscribe to through broadband at my residence remains erratic at all times with my iPhone. I have no such problem when I use 3G, or wi-fi somewhere else. Despite repeated complaints numerous times, first, each time one needs to pursue it vigourously reminding them 2-3-4 times before a technician materialises some one week later if I am lucky, and then he leaves declaring that either all is well or nothing can be done!
I would welcome and deeply appreciate any useful suggestions to overcome the issue. more  

View all 19 comments Below 19 comments
Thank u Mr. Govind, such post are always very helpful. more  
Thank you as my airtel broadband has also been working very erratically and I seem to be calling them up constantly.Will try the twitter route now. more  
To ensure Airtel service, you should join Twitter, and add @Airtelprescence to your list. Once you complain on Twitter, they are very quick, else slow more  
Yes, thanks, Ms Sharma, and the credit for this goes all to this forum of LocalCircles. Thanks to all of you for your support and empathy. more  
This is awesome turnaround Mr. Jain. Great to hear Airtel some days back Amazon helped with a member grievance as well. more  
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