Airline flight cancellation

Thank you Virmani ji for the explanation. Very useful information. more  

Dear Mr. Ravi Kakar, Thanks for your comments. To respond to your query as well as of Mr. Mukul Puri, I would like to state: 1. DGCA have laid down refund and compensation policy in respect of a situation where the customer has not been informed atleast 3 hrs. before schedule of the flight and the passengers has already landed up at the airport. 2. The company also cannot cancel the flight arbitrarily. It can do so only in case quote "The operating airline would not have the obligation to pay compensation in cases where the cancellations and delays have been caused by an event(s) of force majeure i.e. extraordinary circumstance(s) beyond the control of the airline, the impact of which lead to the cancellation/delay of flight(s),and which could not have been avoided even if all reasonable measures had been taken by the airline. Such extraordinary circumstances may in particular, occur due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work or any other factors that are beyond the control of the airline. 3. Additionally, airlines would also not be liable to pay any compensation in respect of cancellations and delays clearly attributable to Air Traffic Control (ATC), meteorological conditions, security risks, or any other causes that are beyond the control of the airline but which affect their ability to operate flights on schedule. Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft or several aircraft on a particular day, gives rise to a long delay or delays, an overnight delay, or the cancellation of one or more flights by that aircraft, and which could not be avoided even though the airline concerned had taken all reasonable measures to avoid or overcome of the impact of the relevant factor and, therefore, the delays or cancellations. Now if we speak logically, the Airline is cancelling the flight 3 days in advance. It might have some consideration to cancel the flight one can go into detail to find out the reason attributed to cancel the flight. The company would not disclose the true picture as it might have some commercial consideration. In that eventuality, the passenger may seek details from DGCA, Airport Authority as to why the particular flight was got cancelled. Accordingly the matter could be taken up with concerned forums to seek the compensation as the passenger might have booked sufficiently in advance and was forced to but ticket at last moment at expensive fare. Not only the passengers have suffered interest loss but also mental agony and buying expensive ticket. The passengers who booked the cancelled flight could unite and file a class action suite. However, much depends upon the response of the company as well as RTI to DGCA/Arport Authority. In absence of the complete details from the complainant about Airlines, Date of flight, etc. I can submit only my views in speculation. more  

Thanx. SN.13 does partially answer the query. But what is the Refund and Compensation policy in case of cancellation by the Airline not for operational reasons. more  

Thank you Virmanisaab! Your inputs and also your feedbacks are ever so useful and accurate. more  

Very helpful..... more