I refer to the above SB account No. xxxxxxxxxxxxx held with your ............ branch, Delhi.
I have done only two transactions during the year 2013-14 (1st April 2013 to 31st March 2014). One transaction pertain to only credit on 24 July 2013 and 2nd transaction related to debit on 25/07/2013. Hence I am quite sure only two SMS must have been generated.
It is surprising there is a debit of Rs. 60/- in 4 quarters of Rs. 15/- each. The customer has to pay Rs. 30/- for each SMS alert is really amazing. RBI also states that the SMS alerts services need to be paid on actual messages. I feel that it requires your insight of charging the customers for SMS alert services. I would be grateful if you could look into the issue and will be grateful for your views on such deductions. I am just wondering if the additional charges (if you are really convinced that this is unnecessary taxing) to my account.
Once axis bank charged me 4000/- for transactiing 20 lacs withdrawal and deposit my own FD amount on maturity. I wrote a letter asking an explanation from the ombudsman of axis bank and next day sharp at 10AM I gat a call from Br. Manager expressing regret and reversing the entry.
There are many ROGUE banks like ICICI, HDFC, AXIS, SBI who are leaders in continuously proposing rogue charges blatantly. more
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The next step being planned is to raise RTI on the issue. more