Dear Delhi consumers: Delhi Govt. has come out with directions to Discoms through DERC for penalty to be paid to electricity consumers in Delhi for unscheduled power cuts. The rate at which penalty is payable at the rate of Rs. 50/- per hour for the first two hours and Rs. 100/- per hour for subsequent period. This was part of regulations (guaranteed standards of performance for electricity) earlier also. But I feel now we should ensure that the same is implemented. The electricity consumers are the best to ensure implementation which is the need of the hour in case we are dedicating to ensure quality of services. I suggest consumers to keep record of the complaint number, date and time at which the power is cut off and the time at which the power gets resumed.
For the information of consumers from other States, provision of such penalties have been made by various State Electricity Regulatory Commissions in their respective States. more