In my view the telecom subscribers are suffering problems of unsolicited commercial communication prominently telemarketing calls. TRAI has brought out regulations to address the problem of telemarketing calls and it was expected that the problem would have finished. There are two aspect related to telemarketing calls and I would therefore seeking your views accordingly.

1. The subscribers who do not wish to receive telemarketing calls are required to be registered with NCPR which gives them a flexibility of receiving preferential calls or blocking them 100%.
2. The telemarketing business is to be carried out by only and only registered telemarketers and each of the registered telemarketers will originate the calls from a number starting with 140 so that receiver can identify the call and opt whether to attend or not. This identified series is for all subscribers who are not registered with NCPR because the registered NCPR subscribers are not required to be disturbed from telemarketing calls at all or preferential blockers.

I seek now views of the two sets of the members whether they are being disturbed by the telemarketers 1) The subscribers who are registered with NCPR and 2) the subscribers who are not registered as per above two criteria laid down by TRAI. The 2nd set of members may please inform as to whether they are able to identify the telemarketing call or not as per TRAI regulations. You may like to visit my blog to have more information about telemarketing business. The link is
http://skvirmani-jagograhak.blogspot.in/ more  

Recently, I received an email where the sender even says that service is provided to make marketing calls and sending SMSs to even DND NUMBERS. more  
What is TRAI? If you analyze the role of TRAI, you would be left high and dry.

In my experience, the so called regulations by TRAI which also provides for a fine of Rs. 500/- for non-compliance is only to benefit the TELECOM SERVICE PROVIDERS and not to give any respite to the consumer who pays for the service.

Despite DND registration, tele-marketing calls, SMSs keep coming without any restraint.
The very concept of registered tele-marketing is a crude joke on the consumers. Why should a consumer be troubled by these agencies which are generally outsourced and the Principal company remains unscathed? The principal company - be it a consumer company, a bank or an insurance company etc. pays the outsourced company to make the calls and send SMSs.

The telecom service provider gains by such traffic and seldom takes any step to curb the menace despite the so called TRAI regulations.

TRAI does not guarantee any relief to the consumer and only says that it would attempt to impress upon the telecom service provider for discipline but the consumer may have to approach legal recourse for inconveniences.

Writing to TRAI also is of scant or no use as no action is taken nor perhaps TRAI has any authority to take punitive measures.

When DND complaint is lodged, the telecom service provider takes devious methods to dodge any action and provides lame excuses such as the complaint is written after the mandatory 3 days period, hence no action is warranted, even when the complaint is lodged on the very same day of the offending call or SMS.

Secondly, the telecom service provider does not take any action when the offending caller is its subscriber.

Thirdly, the telecom service provider evades action under some pretext or the other when the offending caller is from a bank or insurance company from whom the telecom service provider is enjoying financial facilities.

Everyone, the TRAI, the Govt., the service provider, the marketers etc. need money and they would reach out to the subscribers as the data of the mobile phone users is 'SOLD' to these outsourced agencies by the telecom service provider itself, by the banks who violate KYC norms, the insurance companies by flouting privacy conditions and even the courts do not provide relief as evidence of such offense is hard to come-by.

Telecom service providers also play havoc by sending bills with wrong address even when their record and verification agencies have provided the correct address along with the correct address proof and the telecom service provider refuses to correct this despite months of follow up. Finally the telecom service provider takes a stand that they have sent the bills properly month on month but the consumer is falsifying to harass. Writing to TRAI on this has the same result as shouting on the deaf ears.

So, who is TRAI meant for - is it the consumer's safe guard of privacy or the monetary gains of the telecom service provider and these tele-marketers? In the bargain, even the TRAI gains favors when complaints are lodged and no respite provided to the complainant.

Who pays for all this misery, it is the Consumer who has to finally resign to the stand of continued harassment and suffering. more  
Most of the calls are irrelevant and unwanted. In most cases the caller comes to the actual purpose after wasting too much time. They insist on talking even if we are busy in a meeting or otherwise. There should be someway out to ban such timewasting calls. more  
MANY CALLS/SMS ARE UNWARRANTED , WASTE OF TIME AND UNWANTED. more  
I am registered with NCPR by 1909. However I am getting telemarketers call daily from normal nos. both from land-lines nos and mobile nos. Most of the calls are related to personal loans, housing, insurance, mutual funds, fake calls posing from IRDA, MLM agents, Health supplements, Migration to other mobile telecom companies, credit cards, annual/half yearly newspaper subscription, jobs etc. It is not possible to make so many complaints as calls originate from different nos. daily. The govt. is not able to control calling on DND nos. from commercial tele-callers. more  
Post a Comment

Related Posts

    • Onion Prices

      Big Basket is listing onion at 169 a kg in Delhi NCR. What the hell. The situation was supposed to get better by Dec 15. What happenned? Protests?

      By Sudesh Rai
      /
    • Service charges at restaurants

      Most customers remain ignorant of service charges as they do not carefully look at bills. Why should it not be mandatory for restaurants to display promptly if they are charging for services and i...

      By SUSHIL BHATIA
      /
    • Harassment by IGL

      IGL has incorrectly linked my father's mobile no. with 100+ BP nos. problem is that with each bill generation, each payment, each service message by IGL, all such SMSs are sent to my fathers mobile...

      By Ashish Jain
      /
    • Water bills in recognised colonies of Delhi

      I have been receiving water bills in the range of @ 2000/- per month and no bills are generated like it used to be 4 years ago Chits are dropped in letter boxes and lots of people in my colony...

      By Dr. Neelam Nath
      /
    • MRP Fraud by Taneja Jaquar East of Kailash

      This store in east of kailash believes in deleting original mrp and overwriting with hand. He cheats customers like this. Legal metrology should raid them immediately and jaquar should s...

      By Azam Yusuf
      /
    • BSES staff is not supporting reduction of my electricity load

      BSES staff is not doing support to reduction of my electricity load, as of now i have to pay fix charges of 5 kw which is unfair. past 9 months. firstly tols that you can change name in ur bi...

      By Vivek Gupta
      /
    • PNB charges regularly anual charge while ATM DATE IS EXPIRED FROM 4YEARS

      my father account is in Punjab NATIONAL BANK, our ATM card is expired on 2015 and never reissued by bank. when i check my passbok then found bank is charging Rupee 117 annual charge for every year....

      By Vivek Gupta
      /
    • Tatasky is cheating viewers

      I agree with consumer of Tatasky. The revised tariff and grouping of channels have been done with a view to cheat viewers. I am surprised at TRAI's silence. Is the new regulation meant to benefit t...

      By Ranjit Datta
      /
    • Spice jet fleecing

      Delhi - Prayag air fare on 14th feb is 18000.00. What a crook . Exploitation on the occasion of kumbh . Why govt don’t take action . No concession for senior citizens

      By Rajeev Bhargava
      /
    • Uber Taxi and Drivers

      I booked Uber Taxi on 25th Dec.2018 near Nirmal Tower,Barakhamba Road,New Delhi. The driver confirmed on my mobile that reaching shortly. After waiting 15minutes, the drive cancelled the trip and U...

      By T D Bhatia
      /
    • UBER TAXI

      CAN ANY ONE TELL ME HOW TO TALK TO UBER CUSTOMER CARE. HOW THEY ARE CHARGING THE FARE FOR INTERCITY TRIPS. THE PRICE MENTIONED IS NOT CLEAR WHETHER IT IS RETURN OR SINGLE. THE PRICE CHARGED IS RS.3...

      By D K GUPTA
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)