1. All the telecom companies are required to have customer care approachable through a toll free number for subscriber's grievances.
2. All the telecom companies should have details of various tariff plans on their web-site. They should also provide the facility where the subscriber can find out total estimated bill based on estimated usage requirement.
3. The telemarketing calls should originate only from number series 140XX XXXXX
Please spare your valueable time to provide your feedback as I plan to take up matter with TRAI. more
While banks ask every time for KYC details, if one has to reach banks the
customer to go via circles, ques and what not. Why they also dont give
direct contact information number where one can call and talk about the
Same is true about Credit cards also. They extract every bit of information
at the time of applying for card, including mother's maiden name. This is
followed by a number of phone and physical verification at office, mobile
and home number. Still they send KYC form (I have received one recently
from Standard Chartered Bank) I think they sell our contact information to
i am sick of this.
Sunil Dutt more
The problem is the complexity of matching my actual usage with he plan they offer and its effectiveness from the billing cycle. There is no wonder if educational institutes in the neighbourhood start a short term course on "Certified Mobile Bill Planner" to help consumers for fee in coming days. more
2) As far as commitments are concerned, a practice need to be implemented to get the materials commitments in writing whether on email or paper. You would have noticed that many investment companies provide you exaggerated returns on investments. If they do hesitate giving you in writing it is a signal that they are misleading you. Similar advise is for any promises or claims. more