Dear Group Members, One of the problem being faced by Mobile subscribers is the activation of value added services on their mobile without seeking any consent. While TRAI rules well specifies that mobile companies cannot activate value added service without subscriber's consent. However the things are better said than done. In a short survey more than 88% respondents said the services are getting activated without their consent.
2. However, further to the woes of the harassed consumers, the companies are auto renewing the value added services once the validity is over and they need not have explicit consent of the subscribers as per TRAI regulations. This part of the regulation is being looked as "anti-consumer policy". The matter was taken up with TRAI for ensuring that subscriber's consent be mandated for auto-renewing. TRAI as usual being pro-telecom companies declined stating most of the consumers are interested in such regulations. In order to counter/verify the contention of TRAI we had posted a question to seek public view. So far only 5% of the respondent said that no consent be mandated, 95% respondent stated explicit consent be required for renewal of the value added service. I request more and more consumers to respond so as to submit our paper to TRAI in a scientific manner. The survey could be responded as soon as possible by clicking:
http://www.consumeradvice.in/ more  

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I agree. No value added services shall be activated or renewed without
subscribers consent.
Rgds,
D.V.Rao more  
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