I am seeking your views on the following three points as to whether the telecom companies are adhering to these requirements as I have reasons to believe that companies are not adhering:
1. All the telecom companies are required to have customer care approachable through a toll free number for subscriber's grievances.
2. All the telecom companies should have details of various tariff plans on their web-site. They should also provide the facility where the subscriber can find out total estimated bill based on estimated usage requirement.
3. The telemarketing calls should originate only from number series 140XX XXXXX
Please spare your valueable time to provide your feedback as I plan to take up matter with TRAI. more
1. All the telecom companies are required to have customer care approachable through a toll free number for subscriber's grievances.
2. All the telecom companies should have details of various tariff plans on their web-site. They should also provide the facility where the subscriber can find out total estimated bill based on estimated usage requirement.
3. The telemarketing calls should originate only from number series 140XX XXXXX
Please spare your valueable time to provide your feedback as I plan to take up matter with TRAI. more
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ULTIMATELY THE BILL IS DELIVERED TO THE CUSTOMER AND/OR THE SUBSCRIBER , ON TIME, IS NOT THEIR HEADACHE OR RESPONSIBILITY EVEN IF THE BILL IS GENERATED MUCH IN ADVANCE. more
Apr 12
Dear Virmani ji While banks ask every time for KYC details, if one has to reach banks the customer to go via circles, ques and what not. Why they also dont give direct contact information number where one can call and talk about the problem/requirement. Same is true about Credit cards also. They extract every bit of information at the time of applying for card, including mother's maiden name. This is followed by a number of phone and physical verification at office, mobile and home number. Still they send KYC form (I have received one recently from Standard Chartered Bank) I think they sell our contact information to telemarketing cos. i am sick of this. Sunil Dutt more
Apr 10
I wanted to keep my Airtel post paid bill less than 1000 every month based on my usage. However, I end up paying at least 1300 on an average. I made attempts by using self help planner and then by availing advices of executives on helpdesk with clear statement to them to contain the bill amount to 1000. The problem is the complexity of matching my actual usage with he plan they offer and its effectiveness from the billing cycle. There is no wonder if educational institutes in the neighbourhood start a short term course on "Certified Mobile Bill Planner" to help consumers for fee in coming days. more
Mar 31
Dear Shri Walia Ji, Thanks for your comments on the post. I have two points to make. 1) as far aas bill is concerned for post paid connection, it has been mandated by TRAI to provide hard copy bill to the subscribers free of cost well in advance. If I remember correctly, the bill is to be generated 21 days in advance of pay by date. The companies have tendency not to provide you the bill and mislead you saying that the charges have to be paid for getting hard copy bill. Please be advised that it is absolutely free of cost that bill need to delivered at subscribers registered address. Incidentally BSNL was also a violator and I made sure that the bill comes to me at my address. MTNL is also defaulter and you will be surprise that even if you drop the cheque in their cheque drop box within pay by date and they would take out the cheque after pay by date, they will levy penalty in the next bill. How many consumers would take trouble of making complaints? The information under RTI has revealed that MTNL has carried out unfair business practice amount to many many lakhs of rupees in a year on this account itself. The details are given on my blog. 2) As far as commitments are concerned, a practice need to be implemented to get the materials commitments in writing whether on email or paper. You would have noticed that many investment companies provide you exaggerated returns on investments. If they do hesitate giving you in writing it is a signal that they are misleading you. Similar advise is for any promises or claims. more
Mar 31
