RETURN/ADJUST THE WRONGLY RECHARGED (MOBILE PHONE) AMOUNT

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TRAI
daca@trai.gov.in
By Babu K
A recharge for a mobile phone was made on 14 Jul 2020. Unfortunately the amount was not credited. Contacted the Customer Care through the phone and learned that the recharge was wrongly made......... means the said recharge was purely meant for their own company phone and not meant for smart phones.

Requested the customer care for refund

Their reply is - No way possible

Requested the customer care to adjust the amount by providing extra interconnect Usage Charge or (IUC) or any other suitable adjustment where I shall not lose my money.

Their reply is - No way possible

Argued them, how come the software is fabricated in such a way that, while doing recharge it is not able to identify the device whether it is a company’s own Phone or a Smart Phone and collecting the hard earned money from the customer wrongly?
and
Requested them to transfer the money to PM CARES Fund if it not at all possible to refund or adjust the money by providing extra IUC

Their reply is - No way possible

Later the matter taken in B&W through email

Their reply is - Refund/adjust/transfer/upgrade the recharge which you have done on the Jio number is currently not provisioned in the system.

Matter taken up appellate authority

Their reply is - “Do not have the provision to refund/transfer/modify recharge once it is successful”.

Matter taken with TRAI through email and requested them to scrutinize the loophole of collecting money through wrong recharge and ensure that such money collection is not taking place in the future.

No acknowledgement / reply from them

Numerous reminder emails to TRAI and message forwarded to Telecom ministry

No acknowledgement / reply from them

Last but not least: -

When millions of people are prompted to save their hard-earned money like this uncertain time, a barber shop owner from Madurai has pulled out his Rs. 5 lakh savings to help more than 600 people in his locality who were struggling to stay afloat during the lock down.

A 75-year-old woman in Odisha who begs for a living has donated Rs 5,000 of her savings to the Chief Minister’s Relief Fund in their fight against Covid-19 pandemic.

Interestingly the telephone operators neither refund/adjust nor not even bother the transfer the wrongly recharged amount to PM CARES.
I also observed that BSNL also practicing such Tactics. No use of urging JUSTICE from Service Providers like BSNL and TRAI also. Management is such . Just because NO ONE SPEND MONEY TIME CONCENTRATION TO DEAL THROUGH ''' Consumer Forum/ Court ''' .
At least one should move Consumer Court for permanent solution ON AMBIGUOUS TEXT USED IN BUSINESS SMS COMPUTATION AS WELL AS SERVICE SMS COMMUNICATION in order to put an end to extraordinary cleverness of Business Executives . more  
Aug 13

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