Make the IRCTC ticket booking user friendly

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passenger being put on mental turture by not refunding the amount_29072018115828.jpg
To
IRCTC
etickets@irctc.co.in
People loose their hard earned money because of confusing tkt booking site and not mentioning the rule or sending the advice what one should do in case of waiting list e tkt is not confirmed on the date of boarding . Makes rule that waiting list tkt passenger can not board the train at the same time not refunding the booked tkt amount to the booked amount on its own asking certificate from the Ticket checking staff (TCS).when the passenger has returned by other train as tkt was waiting list how he or she can get a certificate from the TCS and file TDR .Why all this stupid rule it is unethical and an indirect method to put the innocent passenger in mental harassment and depression due to loss of huge money. Change all this stupid rule to take our hard earned money showing some flimsy rules. Bloody nonsense.
The Petition was also marked to:
Mr piush Goel railway minister
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