Classification of Bank charges

Signed 8/3000
Online Signatures: 8
Bank - 1_22032018102854.jpg
To
Chairman
governor@rbi.org.in
As we all know that Government is insisting to move towards digitization, be it in any sector whether it is Financial, Education or even for that matter Agriculture. Government has also asked to bring to their notice the issues being faced by general public so that genuine reforms can be initiated.

There are certain Reform matters which requires monitoring or issuance of only administrative orders which in turn will protect customers from hardships of policies which are framed and does not have any central regulations to protect the interest of general public particularly rural masses.

One of such issue is frequent increase in SMS alert charges by Banks and including mandatory SMS in chargeable category. There should be proper classification of mandatory and non mandatory SMS and Internet Banking OTP should be part of Mandatory SMS and should not be chargeable

Further we also feel disturbed at the unfair treatment that bank customers suffer in the form of frequent, arbitrary and one-sided decision over bank charges and also not responding to our emails i.e. maintain either silence or acknowledge it with remarks that "response will be forwarded to you soon" but they never respond unless you chase them.

As you know there are so many types of charges out of which certain are considered as mandatory but these differs from Bank to Bank. For example for fund transfer i.e. for internet banking OTP gets generated and the same forwarded thru SMS and this service is free in most of the banks as it falls under mandatory category whereas there are banks who do not agree and they provide this facility only if customer opts for chargeable SMS services.

In view of above we request RBI - please classify the charges i.e. which will fall or considered mandatory as we emphasis on the importance of having mandatory SMS free of cost by all Banks on Financial and Non Financial transactions being done by their customers as this is important component in digitization move

Hence it is expected from RBI to make a policy around it clearly specifying which all SMSes are Mandatory (free of cost) and which all SMSes are Non Mandatory (can be made chargeable) and ask all the Banks to adhere to it. OTP SMS for Online Banking should form a part of Mandatory SMS.

In view of the above, RBI should issue fresh guidelines to all banks to upgrade their software on urgent basis and also put proper mechanism to monitor its rightly implementation i.e. a dedicated RBI department should start monitoring this up-gradation after fixing an agreed time frame.

Related Petitions

    • Stop calling Cricket as World game

      ICC Cricket world cup or ICC Cricket Commonwealth Cup….Propaganda Negated. Read on…………. ICC Full members-12 Countries ( Commonwealth countries-10 & ...

      By FALGUNI BANERJEE
      /
    • Make public proof of Death of Netaji Subhas Ch Bose

      Kindly read the story below. The Hidden Truth- Life of Bose *********************************************************By Falguni Banerjee Year 1885 onwards Two very close ...

      By FALGUNI BANERJEE
      /
    • Lane discipline on NH 48 / NH 8

      When we drive from Vadodara to Surat /Vapi or vice-e-versa it becomes very much difficult to drive in appropriate lane due to rash driving by trucks / lorries/ multi axial vehicles as they keep dri...

      By Bhargav Bhatt
      /
    • Tax terrorism

      Narendra Modi Respected PM Shri Narendra Modiji, I Satheesha M S Bhatta, from Sringeri, Karnataka humbly request you to end the present tax terrorism in India. At present all the t...

      By SATHEESHA M S
      /
    • Urgent Reforms in Justice-Delivery-System

      APPEAL APPEAL APPEAL (FOR VERY SMALL DONATIONS OF RS.100 EACH) I am a Direct Permanent Commissioned Officer (Commissioned for Life) and I...

      By Prof Wg Cdr Gulshan Kumar Bajwa Fellow SRC Pune
      /
    • Jobs for 2.5 lacs+ moderately or mildly mentally special boys 18+ at petrol pumps all over INDIA

      Dear PM Shri. Modiji Sir, I have a request to make concerning to very needy and mildly/moderately mentally special boys 18+, who are burden to their parents. Sir, there are 54000+ ...

      By Arvind Sheth
      /
    • FORM 16-FOR PENSIONERS-MAKE AVAILABLE ONLINE LIKE OTHER CERTIFICATES

      PLEASE MAKE IT AVAILABLE FOR PENSIONERS BANK ACCOUNT FORM 16 AS OTHER CERTIFICATES. PLEASE SEE THE SCREEN SHOT. Did you know you can set your Profile password in an Indian language, with image...

      By Arcot Venkata Ramani
      /
    • RO WATER REJECT TO PIPED TO WASHING MACHINE AND DISH WASHER ETC

      RO REJECT IS BEING COLLECTED IN A 200 LITRE DRUM AND BEING USED FOR WASHING MACHINE THOUGH THERE IS SOME EFFORT IS REQUIRED. THERE SHOULD BE LEGISLATION WHERE MANDATORILY THE RO WATER REJECT IS PIP...

      By Arcot Venkata Ramani
      /
    • Can Insurance claim be rejected for not wearing Helmet?

      Death Claim on any insurance should not be denied at any cost for Citizens of India for not following any rules and regulations. Read recent article in Mumbai Papers where a 20 year old died...

      By Mahalakshmi Sundar
      /
    • Noble Service of Doctors

      Doctors are treated as angle to the society who treats patients with smiling face, convincing patient with happy mood and timely treatment for his speedy recovery.

      By Ravi Ramesh
      /
    • Strict policy formulation and strong implementation required for unwanted calls

      Unwanted calls is a very big issue now a days. It disturb our personal and office life both. Some time when we drive , it's highly risky to receive calls

      By Rakesh Aggarwal
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)