Classification of Bank charges

Signed 8/3000
Online Signatures: 8
Bank - 1_22032018102854.jpg
To
Chairman
governor@rbi.org.in
As we all know that Government is insisting to move towards digitization, be it in any sector whether it is Financial, Education or even for that matter Agriculture. Government has also asked to bring to their notice the issues being faced by general public so that genuine reforms can be initiated.

There are certain Reform matters which requires monitoring or issuance of only administrative orders which in turn will protect customers from hardships of policies which are framed and does not have any central regulations to protect the interest of general public particularly rural masses.

One of such issue is frequent increase in SMS alert charges by Banks and including mandatory SMS in chargeable category. There should be proper classification of mandatory and non mandatory SMS and Internet Banking OTP should be part of Mandatory SMS and should not be chargeable

Further we also feel disturbed at the unfair treatment that bank customers suffer in the form of frequent, arbitrary and one-sided decision over bank charges and also not responding to our emails i.e. maintain either silence or acknowledge it with remarks that "response will be forwarded to you soon" but they never respond unless you chase them.

As you know there are so many types of charges out of which certain are considered as mandatory but these differs from Bank to Bank. For example for fund transfer i.e. for internet banking OTP gets generated and the same forwarded thru SMS and this service is free in most of the banks as it falls under mandatory category whereas there are banks who do not agree and they provide this facility only if customer opts for chargeable SMS services.

In view of above we request RBI - please classify the charges i.e. which will fall or considered mandatory as we emphasis on the importance of having mandatory SMS free of cost by all Banks on Financial and Non Financial transactions being done by their customers as this is important component in digitization move

Hence it is expected from RBI to make a policy around it clearly specifying which all SMSes are Mandatory (free of cost) and which all SMSes are Non Mandatory (can be made chargeable) and ask all the Banks to adhere to it. OTP SMS for Online Banking should form a part of Mandatory SMS.

In view of the above, RBI should issue fresh guidelines to all banks to upgrade their software on urgent basis and also put proper mechanism to monitor its rightly implementation i.e. a dedicated RBI department should start monitoring this up-gradation after fixing an agreed time frame.

Related Petition

    • Change in Motor vehicle act - Onus on Driver - Horns removal from all vehicles

      Infants. Old and sick people need to sleep. Also infants are with parents on streets and also have old people on street. Also working class needs to sleep after rest. The...

      By Naveen Gupta
      /
    • Infrastructure before or along superstructure - schooling

      Infrastructure of schools, so vast, built on prime land has been mostly lying idle since about last 17 months ever since last year's the lockdown. Note the consequences. Teaching and learning entir...

      By Ashish Rai
      /
    • AFFORDABLE MEDICAL TREATMENT FOR ALL

      Affordable medical treatment for all Indian citizens is necessary requirement. I propose that medical treatment should be on PPP model to make it efficient yet affordable. Request sign my petition.

      By VIRENDRA MANGLIK
      /
    • Healthy Bharat

      To ensure that the pandemic ends, any activity where more than 50 people have to gather should be banned. Be it festivals, election, celebrations etc. No one should be allowed to call f...

      By Vaidy S
      /
    • Refund of Fixed Deposit placed with Ansal Properties

      Fixed Deposit placed with Ansal Properties have long ago matured yet they have not refunded any of it since 2015. Ansal, as per NCLT’s order paid interest till March 2019 but suddenly stopp...

      By Sudipta Maitra
      /
    • Open Vaccination for young people who are mobile & potential super spreaders

      Covid Mortality and Active cases are on rise . We have a huge young working class , which can not be catergorised as front line workers but are otherwise highly mobile . They are the bread earners ...

      By Om Prakash Mishra
      /
    • Indian politics - Opposition role

      Taking a reference on Indian Politics and the role played by opposition parties, it is unfortunate to comment that there are no constructive opposition in our parliament. Anything and everything, ...

      By Sasikanth S
      /
    • IT ACT

      Dear Honourable Prime Minister, Globalisation has brought in many big companies in India but many are not liable to Indian Law. For example an abuse on a women on social media can b...

      By Deekshith Nair
      /
    • RETURN/ADJUST THE WRONGLY RECHARGED (MOBILE PHONE) AMOUNT

      A recharge for a mobile phone was made on 14 Jul 2020. Unfortunately the amount was not credited. Contacted the Customer Care through the phone and learned that the recharge was wrongly made........

      By Babu K
      /
    • Ratan Tata treatment to employee

      This is harassment by Ratan Tata to his employee giving Rs 5000pm pension to his employee after 24 years of service in Tata Motors Pimpri Pune .Then false complain against me due to which I was Ja...

      By MANJIT SINGH MINHAS
      /
    • New Political Person should show the fd

      Respected Sir, I would like to Remind the Importance of New Created Politician you broad Cast through Television after coming out from Dam with Gold to TV Camera about the below FD.

      By Sheejith KC
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)