Vodafone

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2.13 / 5 8 Reviews
, Lower Parel
Mumbai
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai - 40001
2.138
2.13
Agreed as far as customer service is concerned- it's horrible. But the plans and coverage is still the best among other service providers..
I HAVE HEARD A LOT ABOUT VODAFONE. BUT WHENEVER THE NEED ARISES, YOUR PEOPLE ARE NOT THERE TO HELP - NEITHER *111 HELPS, AND OF COURSE YOUR CENTRES HAVE ONLY ONE EXCUSE "OUR SYSTEM IS DOWN WE CANNOT DO ANYTHING", SINCE I AM USING VODAFONE (APP 14 MONTHS) 4 - 5 CASES HAVE HAPPENNED WHERE MOBILE IS TOTALLY DEAD FOR 3 -5 DAYS AND NO ONE TO HELP. PLEASE PROVIDE US SOME PLACE AND SOME NUMBER WHERE WE CAN CONTACT IN SUCH EMERGENCIES
Very poor customer service. In the name of automated response system, customer is deprived of relevant services. Even the customer service executives are trained to overlook genuine concerns of the customers with sole objective of maximizing the revenue. Call drops very common even in urban cities.
fully agree that vodafone mobile services keep degrading with call drops/disconnects, with many areas not accessible to 3G (and more areas with poor 3G) - this for a company that grew its market on the back of excellent infrastructure (the dog adverts) guaranteeing basic services nationally (clear voice and sms services). its a ll a sham with more funds spent on advertising to gain new customers than on the technology and clear/full availability of services. what i do not understand, how/why the government continues to permit such poor services despite the payment/recovery of full service charges which have guaranteed deliverables that are failing.
poor service at the Vodafone gallery.. People attending customers not aware of the process. Poor response from the customer service cell when i called them to lodge a compliant against the store. Customer service executive refused to accept the call.. Poor Poor Poor!!!!

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