It would equally nice of you, if you could introduce the facility of knowing the people what is the exact menu that will be served to the passengers and time (approx) / station nearby. This is applicable to all the trains (Duranot / Rajadhani / Shatabdi Exp)
For example, Secunderabad - LTT Duranto Exp, it is rarely the water bottle is supplied and that to if at all by the time Vikarabad / Tandur is approached. This is nothing but to watch the passengers go to sleep and then avoid issue of water bottles. Secondly, I was told that the issue of fruit juice has been suspended post boarding of the train. Next day morning and till the time the train reaches LTT, what is the menu and where and what items will be delivered should be notified.
Last month when my daughter-in-law was travelling, she was told that the coffee is finished. How can the coffee over when no ONE in the bogie was given. Secondly, this was complained on cell number 97013 60702, within next 10 minutes coffee was served. Thirdly we were also told on one occasion that the morning only TEA will be served and NOT the coffee. As there are thousands of passengers who do not drink tea, what should they do. Is this the decision of the IR or the contractors.
It is better IR / IRTC send their employees in the guise of a passenger and check how the malpractices are being done
As you have requested - Please help us to serve you better, I am narrating my own experience.
S V Damle