Your Submission, Our Action

One of the asks in 2015 and 2016 from this circle has been appointing a train in charge as a single point contact in case of issues.

We are pleased to share with you that the Railways has decided to appoint train superintendents and product managers. The pilot project will see this mechanism being implemented on Rajdhanis and is a move directed to bring about accountability in the on-board passenger-centric operations of trains.

The product manager will look out for cleanliness of trains, watering, air-conditioning, mobile chargers, bedrolls and linen, catering, timely placement of the train on the platform, punctuality of trains, among other things.

The train superintendent (TS) will be in-charge of the railway personnel. Supervisors of all out-sourced agencies will report to the TS for effective control and supervision of the train's on-board facilities. The TS would have a tablet that would allow him to see all the complaints and then allot them to people who can rectify them.

In turn, the TS will report to a new category of staff called the product manager. As part of the pilot project, the senior divisional commercial manager (coaching) of Delhi division of Northern Railway has been appointed the product manager of Rajdhani trains. He will monitor the one-window service being provided by train superintendents of respective Rajdhanis. He will also liase with the officers concerned in the Delhi division of Northern Railway as well as the zone through which these trains move.

How is the system being designed to work:

1. A mobile application will be developed by CRIS to transmit information between the product manager, train superintendent, on-board staff and the control offices enroute.

2. The application will allow monitoring of the complaint on real-time basis after being registered, while the train is on the run.

3. The mobile application will have interface with 24x7 complaint number 138 and security helpline 182. more  

View all 180 comments Below 180 comments
On 06-Sep-2016 4:19 pm, "Ministry Of Railways" wrote: > more  
Like on flights and in some private volve busses, there should be push buttons to reach key railway personnel on board. App is a good idea more  
Good move But how for to monitor and channelise.On board information Feebback will be of much use to improcve. more  
Communication. With passengers with TS shall be through deducted dedicated communication like through. Push button providfed in each cuppe or through intercom. The alerts shall be addressed first cum furst serve basis and most of the alerts shall be addressed by the TS through respective coach service staff, exciting some urgent alerts related to safety and security of the trains and alerts related to emergency medical requirements shall be dealt directly by the TS. more  
Communication. With passengers with TS shall be through deducted dedicated communication like through. Push button providfed in each cuppe or through intercom. The alerts shall be addressed first cum furst serve basis and most of the alerts shall be addressed by the TS through respective coach service staff, exciting some urgent alerts related to safety and security of the trains and alerts related to emergency medical requirements shall be dealt directly by the TS. more  
Post a Comment

Related Posts

    • Senior citizen concession may come back

      Our circle efforts on Railways raising fares sizably are bearing fruit. A parliamentary standing committee has recommended resumption of fare concession offered to senior citizens by ra...

      By Bharat Lal
      /
    • SOME COROLLARY THOUGHTS AND QUESTIONS afer Yash Jindals POST EUNACKHHS IN TRAINS :

      Thanks for the positive response from the Railways for a genuine Malaise expressed . This is one of the largely viewd as over 10,000 have viewd and more than 250 have commented. That means it need...

      By Jayakumar Daniel
      /
    • Is railways generating 1900 crores a year by tricking people

      Indian Railways Generated a Record-High Revenue of over ₹1900 Crore from e-Ticket Cancellation & Convenience Are many people forced to buy and cancel thereby contributing to this can...

      By Amit Mishra
      /
    • Make railways better

      It always happens when trains pass from some particular stations ,where local passengers/office goers board .Local vendors always move from all class ciaches including 2nd AC. Online catering ...

      By Satyapal Singh
      /
    • Unauthorised passengers in ac reserved coaches

      I have had an opportunity to travel from Mumbai to Lucknow on 12173 express on 15th Feb 2023. I was travelling in b1 coach. After jhansi jn it was a bombardment of unauthorized passengers in ac res...

      By Dinesh Sharma
      /
    • Railways high on junk food, needs to move to healthier foods

      Was served these attached food items in Vande Bharat train with the breakfast Can you imagine a normal person consuming 72 grams of added sugar in breakfast? This is more th...

      By Sonali Joshi
      /
    • Rajdhanis’ Service and Train comfort.

      RajDhani’s are a spent force. These trains have been running since a few decades, perhaps diesel loco era. These trains need replacement. Now that the Railway Ministry is planning to build an...

      By Venkkateshhwar Mahankali
      /
    • Improving the important and prestigious trains like Rajdhanis and Shatabdi and others.

      As peer my experience till date it has been noted that though the train is named a very prestigious like we said above but if we look deeply in the services the situation is not up to the mark. In...

      By BRIJ AGARWAL
      /
    • Rajdhani Express Services are still very poor

      I recently undertook a journey to Secunderabad from Delhi (Nizamuddin) on 9th January. PNR:2733448968. Train No.:22692/SBC Rajdhani Express.Train was On Time(Nizamuddin was starting point) but was ...

      By Stephen R N
      /
    • Still after 75 years trains are unhygienic.

      Today my wife and daughter Indore New Delhi Intercity Express, PNR 8161237609, and even in the first class AC coupe there were rats! Rats tell the entire story about hygiene! Toilets were filthy. I...

      By Ashish Rai
      /
    • VIP culture continues

      VIP culture continues to be a bane. Bhopal station main entry has been blocked for VVIP ex CJI justice Sharad Arvind Bobade. Hundreds of passengers and I, had to carry luggage from the main gate t...

      By Aditi Mitra
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)