Urgent action from BIS needed
We some time back bought a mixer and grinder from ecommerce site. Now that mixi throws fire and the multinational company has not customer service number to be found.
Can BIS or consumer ministry please please make a rule that before you approve a consumer product a mandatory requirement is put in for the company to have a service network and its information available on its website.
Many of these companies are selling their wares via ecommerce sites even sell extended warranty and have no place for consumer to go with service requests. This must be corrected. more
A good point raised. more
My comments are that they won't take garrenty nor they take any action for
its Replacement. Moreover they charge higher than the Market though they
Claim to sell the products directly from the Manufacturer. If we ask any
questions before purchasing the product they had the standard Reply.
Unless and until some Authority keeps watching these Online Traders it is
not advisable to Purchase. more
Extended Warranty sold on the sites is provided under an Insurance Policy, which you must have received. The Policy specifies the number to call and register your Claim - the responsibility of repair / replacement lies with the Insurance Company, even during the primary warranty.
If you have not taken that, Customer Care Number and Registered Office details are available on the Packaging - use them.
If neither available, send a Registered A/D Letter of Complaint to Office Address available.
Depending on the Brand, I can guide you further ... more
MY comments earlier given holds good .Please think twice before you buy from e commerce sites who sell lot of items whose service and quality one may not know and for all youknow they may be seconds more
E-commerce companies themselves do not supply any articles to the customers and are simply working as mediators and commission agents, who on receipt an order simply forward to a specific supplier for further action. As far as guarantee/warranty of the ordered article is concerned, in majority of the cases, it is clearly mentioned in their web site that it is under 'supplier's warranty' and problems start in such cases. If it is under manufacturer's warranty, you do have their service/authorised service networks almost in every city & towns. Therefore, one should ensure that the product(s) being ordered is/are under the warranty of the manufacturers to avoid such inconvenience. more