Trains Stations ratings
Online community network LocalCircles has launched a feature to rate stations and trains on various parameters, including safety and cleanliness.
Rail passengers can now rate thousands of trains and railway stations on safety, cleanliness, timeliness, services and other amenities online.
Online community network LocalCircles will share the feedback of citizens for over 2,900 trains and 4,500 railway stations with the Ministry of Railways on a consolidated basis.
Passengers can visit the official website of LocalCircles, search for a train or station they would like to rate for and submit their feedback.
“While individual grievances can at times be an exception, these ratings will represent the collective and have built-in accountability as every citizen is rating with their real first and last name”, said Sachin Taparia, Chairman and CEO of LocalCircles, adding that the rating system has been rolled out after hundreds of requests from citizens.
Feedback of over 10,000 citizens has already been taken in a soft roll out conducted by LocalCircles in their ‘Make Railways Better Circle’ community.
Railway Minister Suresh Prabhu has actively used social media platforms in the past to take feedback on train services and performance of Railways.
The Rail Budget has also emphasised on passenger feedback as it announced a single official will be made accountable for each train’s on board experience.
Rail Budget Feedback
More than 75 per cent citizens found the Railway Budget 2016-17, presented last week, as meeting or exceeding expectations, a survey by LocalCircles showed.
“Overall 13 of the 21 recommendations collectively made by citizens were accepted and the 8 pending recommendations are mostly in the area of ticketing policy,” Mr. Taparia said.
Some of the recommendations that found mention in the Railway Budget were increasing lower berth quota for senior citizens, CCTV monitoring at tatkal ticket counters, electronic display boards inside trains and more. more