Standards for Service

Two years ago setting of standards for services were discussed and I believe LocalCircles even shared with BIS. There were media articles on how there will be govt standards for after sales services.

Here we are, nothing. People buy laptops. Few days or months later laptop has issues, some feature functiona dont work. Company says we wont replace, despite knowing its a defective product.

Why in the world BIS Nd consumer affaira dont have a remedy for this situation.???

Can local circles please take this up!!? more  

View all 8 comments Below 8 comments
The Govt.of I India must have in its mind seriousness in protecting the interest of the CONSUMERS, whether they purchase from small shops, or big shop, or Malls/Departmental stores or even through e-commerce by on-line. The General Public must have confidence that they are protected from malpractices of the sellers or producers and the sellers must have fear complex that they will be punished if they sell duplicate/spurious products either knowingly or unknowingly. Unless strict laws are passed and rules are amended this will not happen. The Commercial Tax deptt, police and other State Food and other consumer product protection departments should make surprise checks and pull up the culprits. more  
First of all our laws should be such that seller should have full respect for consumer and attend their problems. If he/she fails to attend then concerned Govt agencies should take action. Going to Consumer Court is quite tedious job and harressment to buyer. more  
Dear Sri/ Ms. falguni Bannerjee, I think your suggestion regarding involving BIS in consumer matters appears novel and worth trying even though it may require deeper thought on the part of administrators, who can facilitate it. more  
It seems Local Circle need to conduct a poll on 1. Quality of after sales service & support. 2. How many consumers really go to consumer court. 3. Can the jurisdiction and role of BIS be extended to receiving, screening the complaints and sending to Consumer court which may speed up the hearing because BIS is also involved. Other members may suggest for improvement in consumer affairs. more  
The role of BIS is limited. Let the jurisdiction of BIS be defined. more  
Post a Comment

Related Posts

    • Asian Paints refuses to respond!

      Asian Paints - horrible services!! useless waranties and promises of guaranteed work! Had got my house externally waterproofed in 2019, just before the covid lockdown. Also 3 rooms were painte...

      By Putty Malhotra
    • Retailer Labeling Standards

      Can the BIS make the standards for retailer labeling mandatory please. The labels should be placed such that they dont hide important product information from consumer. See attached.

      By Sarita Ravichandran
    • Hallmarking and Jewellers

      BIS marked jewellery is good for the consumer. It brings granular, product responsibility to every jewel. Traceability and product liability was virtually non existent till now.

      By Aditi Mitra
    • Hotel Service Standards

      When this girl was brought to a Oyo hotel for rape why did Oyo procedures not demand certain things from the culprit.

      By Seema Shah
    • Disfunct,Poor quality, water purifier service by Eureka Forbes

      Eureka Forbes water purifier Oflate the quality services of AQUAGUARD water purifier of Eureka Forbes is deteriorating. Their service boys are illequpped or not trained , thus, wat...


      We have been having such a lot of benefits through these cables. We do feel grateful towards all these cables. It is a boon Particularly past year and half for the working from home, and the ...

      By Jayakumar Daniel
    • RO service standards

      Livpure Kent Eureka Forbes all are just pathetic at RO service. Have first hand experience as I and my 2 neighbours in Noida have all these at our home. I think the problem is with the ...

      By Anshu Verma
    • availability of service parts of appliances whitegoods gadget

      It is very difficult for us as consumers to find and buy service parts of appliances whitegoods gadgets that are used in daily life. Most stores and and online sites sell you the origina...

      By Sneha Goyal
    • Congratulations circles

      Hallmarking of gold jewellery will be implemented in a phased manner from tomorrow. It will be initially starting from 256 districts which have Assaying marking centres. Jewellers with annual turn...

      By Sneha Goyal
    • Standards for pulse oximeters

      A lot of made in china pulse oximeters that cost 500 there are selling for 3000 in India online and offline. Earlier they were 1500 in India. Does BIS have any standards for oximeters?...

      By Sarika Bansal
    • Reputed Manufacturers are violeting their AMCs

      Eureka Forbes, a very reputed Manufacturers of water purifiers make AMCs for 1 or 2 years with advance payment. After that the customers are left on the mercy of their service technicians. For any ...

      By S.K. Choudhury
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)