Standards for Service

Two years ago setting of standards for services were discussed and I believe LocalCircles even shared with BIS. There were media articles on how there will be govt standards for after sales services.

Here we are, nothing. People buy laptops. Few days or months later laptop has issues, some feature functiona dont work. Company says we wont replace, despite knowing its a defective product.

Why in the world BIS Nd consumer affaira dont have a remedy for this situation.???

Can local circles please take this up!!? more  

View all 7 comments Below 7 comments
First of all our laws should be such that seller should have full respect for consumer and attend their problems. If he/she fails to attend then concerned Govt agencies should take action. Going to Consumer Court is quite tedious job and harressment to buyer. more  
Dear Sri/ Ms. falguni Bannerjee,
I think your suggestion regarding involving BIS in consumer matters appears novel and worth trying even though it may require deeper thought on the part of administrators, who can facilitate it. more  
It seems Local Circle need to conduct a poll on 1. Quality of after sales service & support. 2. How many consumers really go to consumer court. 3. Can the jurisdiction and role of BIS be extended to receiving, screening the complaints and sending to Consumer court which may speed up the hearing because BIS is also involved. Other members may suggest for improvement in consumer affairs. more  
The role of BIS is limited. Let the jurisdiction of BIS be defined. more  
Oh so you want to inform us that you purchased a new laptop. Congratulations. more  
The purpose of her post is like politicians taking anticipatory bail. In case the laptop does not work (maybe she has not updated herself with the technology) or she did not read the manual. It is not "pappad" you are buying. Before buying white goods and electronic gadgets or anything including Rafale fighter aircraft please study the specifications and features of the product along with the conditions of after-sales service. It suits you, good, if not walk into another shop or online retailer. Can I ask the petrol filling station to guarantee me that I will reach the destination safely? more  
That's a very nasty and uncalled-for comment. Least you can do is empathise with the lady for being palmed off a defective new laptop. more  
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