Standards for Service

Two years ago setting of standards for services were discussed and I believe LocalCircles even shared with BIS. There were media articles on how there will be govt standards for after sales services.

Here we are, nothing. People buy laptops. Few days or months later laptop has issues, some feature functiona dont work. Company says we wont replace, despite knowing its a defective product.

Why in the world BIS Nd consumer affaira dont have a remedy for this situation.???

Can local circles please take this up!!? more  

View all 8 comments Below 8 comments
The Govt.of I India must have in its mind seriousness in protecting the interest of the CONSUMERS, whether they purchase from small shops, or big shop, or Malls/Departmental stores or even through e-commerce by on-line. The General Public must have confidence that they are protected from malpractices of the sellers or producers and the sellers must have fear complex that they will be punished if they sell duplicate/spurious products either knowingly or unknowingly. Unless strict laws are passed and rules are amended this will not happen. The Commercial Tax deptt, police and other State Food and other consumer product protection departments should make surprise checks and pull up the culprits. more  
First of all our laws should be such that seller should have full respect for consumer and attend their problems. If he/she fails to attend then concerned Govt agencies should take action. Going to Consumer Court is quite tedious job and harressment to buyer. more  
Dear Sri/ Ms. falguni Bannerjee,
I think your suggestion regarding involving BIS in consumer matters appears novel and worth trying even though it may require deeper thought on the part of administrators, who can facilitate it. more  
It seems Local Circle need to conduct a poll on 1. Quality of after sales service & support. 2. How many consumers really go to consumer court. 3. Can the jurisdiction and role of BIS be extended to receiving, screening the complaints and sending to Consumer court which may speed up the hearing because BIS is also involved. Other members may suggest for improvement in consumer affairs. more  
The role of BIS is limited. Let the jurisdiction of BIS be defined. more  
Post a Comment

Related Posts

    • Quality of air conditioners

      Air conditioners made in India are really not suitable for the conditions here. Too many of them have gas leaks need fixes, atleast once every year may be twice in places like Noida. Why...

      By Kajal Singh
      /
    • Extend Warranty Period for Cars

      carmakers don't offer standard warranty for more than 3 yrs. Compare it to consumer durables & the unfairness comes to light. Your compressor in AC & fridge carry a 10 year warranty. So doe...

      By Radha Kadam
      /
    • Fan checking

      In India no one checks their fans regularly for wear and tear. See attached. Someone I know was sitting right opposite to where his blade flew. It could have hit him on the head. It brok...

      By Shailesh Deshmukh
      /
    • Maintaining Service Center/Network on mandatory basis

      It is so common that brands after selling their products for years shut down and shut down their service center network while customers have their product. Latest to come in this categor...

      By Radha Puri
      /
    • Standards for Indoor Air

      Has the BIS or any other body CPCB or Environment Ministry come out with air standards for indoor air? This is an important issue at this time as we open up flights and have indoor space...

      By Sarita S
      /
    • Sugar in sweets & Salt in Namkeens

      The government should fix, announce and check content of sugar in sweets sold all over India. There should be on spot-checking and penalties for the excess sugar content. Greedy sweet makers (Halva...

      By Darshan Sharma
      /
    • Sub standards helmet

      Bis - u are responsible to make sure helmet makers are following standards. That is not happening. See the substandard products available in Noida. Why are you guys not doing...

      By Mukul Puri
      /
    • Service Standards for Appliances

      When one buys a new appliances from market or ecommerce websites and it goes bad within 30 days, there needs to be a mandatory requirement for all brands to have a phone number and email on the app...

      By Ajay Dutta
      /
    • Bad LEDs - need process to get replacement

      I must say the Govt instituted LEDs in a hurry and now many of them are failing. We need a mechanism where if one has a failed LED they can call the OEM with details and a replacement is home deliv...

      By Ajay Dutta
      /
    • Potable water standards coming

      Looks like the BIS and FSSAI have finally heard our request Nikita. Now the next thing these should be mandatory standards and not voluntary ones.

      By Anshu Verma
      /
    • Medical insurance companies use innovative method to sale hospital secrets

      Insurance companies while scrutinizing claims for medical insurance ask for indoor case papers . why , I could not understand this as doctors lobby should object as the insurance TPA compan...

      By Madan Kumar Devnath
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)