Standards for Hand Blenders
Now, this is what I've heard from the field:
The Manufacturer give franchises to one or several local companies to look after the after-sales-service. And these companies are asked to charge the customers and turn in the revenues to the Manufacturer. In turn, however, they get product spare parts as compensation for their service.....not cash!
Only today I asked Daikin Customercare Centre to send someone to check the remote control unit of a newly purchased inverter split AC. The product is yet under warranty. Within an hour the message came that company A would contact us for service.
Only two hours later, another message came on the phone that company B would look into the claim.
We hope that some one does turn up..... more
The spare parts are not available / or are very expensive.
The most common thing which needs frequent replacement in any electrical motor based product is motor brushes and they are not easily available. If a service center is available then the first thing he will advice is change of motor as the brushes are not available. Now in a blender 90% cost is the motor itself. So it is better to buy a new blender.
On the other hand if a local electrical repair shop is available or you yourself can do some basic servicing then you can buy some identical / look alike brushes in local spare shops (these are always non authorized general spares) and grind it / scrub it to fit in your blender motor. This brush will cost you Rs. 10 only. Rest is up to you.
I am quoting this from my personal experience when I could not get my blender repaired (as the service center had closed down and the service department of the company advised me to get the motor replaced). I finally repaired it myself. more