1. There has been rampant corruption in railways and the system is corrupt that it has attained the shape of in-built corruption which is impossible to root out.
Strong political will is needed to do that.
2. Often TTCs only work for minting money and they are on the lookout for opportunities for looting the passengers. Their behaviour with the passengers is very harsh and police-like. Easy and simple Provisions should be made for making complaints against them.
3. Even railway police on duty in moving trains indulge in corruption in different ways.
4. Private people should not be allowed in compartments for cleanliness aand for sale of tea and eatables.
5. Railway staff should be public friendly and helpful.
6. There must be screening of railway staff and a system of weeding out corrupt incumbents should be developed.
7. The senior officers in railways rather than enjoying the facilties available to them by virtue of their position should devote their time in improving the performance of railways and removing the difficulties faced by public while travelling.
8. Railways should have an in-built system for awarding punishment for lapses at every level.
9. A mannual containing rules, regulations, Dos and Don'ts, punishment for different types of lapses should be prepared.
10. High standards of sanitation and hygiene should be maintained at platforms, and running trains.
11. Pantries in running trains should be managed by properly trained railway staff and not by contractors whose sole motive is only to mint money.
12. Public/passengers suggestions should be invited on continuos basis and improvements be made accordingly. more