Skilling/Re-skilling needed within Railways - Addl Inputs

Below are your inputs on Skilling/Re-skilling opportunities within Railways. Kindly review them and share any additional inputs you may have. We will soon be submitting the recommendations on this to the Hon'ble Minister and Leadership team.

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Skilling/Re-skilling within Railways

1. Employees who directly deal with the public should be given regular customer service trainings
2. Internally, the staff should be posted in to different departments so that they can improve their skill and can be utilised in case of an emergency
3. Entire technical staff should be given a one week refresher training once a year
4. The behaviour of TTEs, railway police, vendors etc. is generally arrogant – they must be trained on having better interpersonal skills
5. Railway recruitment could be facilitated through the Skill Development Centres for the lower level staff
6. For emergencies like accidents, the drivers, TTEs, guards etc. should be trained in first aid techniques
7. The cleaning staff should be trained for using vacuum cleaners or any other mechanical devices for cleaning the trains instead of doing the work manually which take a long time
8. Train attendants could be multi-skilled to look after cleaning with vacuum cleaners as well as support a TTE as needed
9. Part time trainers like volunteer/veterans/retired skilled person from Railways & other services like Defence services etc. could be hired to train staff
10. The qualifications of the engineers should be developed in line with the existing occupational standards of Railways
11. Youth, talent, motivation, and team work are keys to growth and improvement. Induct, young, talented, and motivated personnel and enthuse team work in them
12. Works like the enquiry counter should be automated and the staff should be deployed elsewhere
13. Soft skills should be compulsory subject during orientation and training programme
14. Station management staff should be sent to institutes of hotel/house-keeping so they know how to keep stations clean
15. Class 3 and Class 4 staff must be rationalized, re-trained and re-deployed for monitoring of tracks, cleanliness in stations, on-board supervision of housekeeping and pantry. more  

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Nothing is going to help ,but there should a fear of removal from job due to ill conduct or curruption,so things shall improove. It is seen specially in railw2ays that 50% employees who is third generation employed in railways .  The railways is carrying the burden of employees who really do not work. 
Secondly railway is sabotaged due to castism and reservation. 


On Thursday, 10 September 2015 12:51 AM, Ministry Of Railways <support@localcirclesmail.com> wrote: more  
The points given under skilling and re-skilling are very relevant and effort should be made to practice on those lines as it will definitely change the face of railways. more  
It is high time that Railways should think to become a professional company run by professionals. Not only training the employees on the best practices and technological advancement, they should be evaluated on the performance like in a airline and shipping companies and underperformers should be shown the doors even after they do not perofrm after giving some time to improve. Harsh decisions from the top managaement is needed for improvement of its performance irrespective of the unions involvement. more  
In addition to training employees in skills, a supervisor should be present on the train who monitors such things. This supervisor should be in charge of the passengers welfare and he should make several rounds in the train to ensure everything is in order. more  
Additional inputs-Respected members,As Railways is an important enterprise, It is necessary to  equip employees with multi skilling, so that they are able to work in multiple positions. Absence of one or more should not be cause of worry, safety and efficient operation. Regular training of employees in easy mode and economical way  for motivation, leadership, problem solving, responsiveness, ethics, high esteem, etc. should be arranged. ThanksDr. C. K. Chugh   


On Thursday, 10 September 2015 2:30 PM, Ministry Of Railways <support@localcirclesmail.com> wrote: more  
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