SHOULDERING OF RESPONSIBILITY
problem of cleanliness is not due to contract policy.problem is due to that no person wants to shoulder this responsibility of cleaning.
TTE AND COACH ATTENDANTS ARE 2 PERSON , WHOME PASSANGER CAN CONTACT. ITS FOR ONLY RAJDHANI TRAINS.TTE IS NOT TRACEABLE AND COACH ATTENDANTS ARE GENERALLY SLEEPING. IN THIS SITUATION WHAT CAN BE DONE.NO PASSANGER KNOWS CLEANING ATTENDANTS.
ITS THE REALITY. SOME TIMES WATER IS FINISHED.
OVER ALL IF CLEANING ATTENDANTS ARE GIVEN UNDER TTE, TO GET WORK DONE, THINGS CAN BE SOLVED.
WHEN WE APPROACH TTE, HE DARINGLY SAYS THAT ALL THIS IS ON CONTRACT.WE CANT HELP. more
I agree with you for the faults of the Railways staff pointed out by you, but i feel strongly that if we want better services from the Railways, we as passengers ought to perform our role as well such as not to dirty the platforms, coaches and the toilets attached to each compartment etc. It is nigh impossible for anyone to keep cleaning when the public continues to dirty it mindlessly. Do we do so in our homes, no we don't because either we have to do it ourselves or pay for its cleaning. We are so used to demanding service/privileges that we forget that in order to get a benefit you have to invest and in this case the investment is not to dirty the area in the first place. My dear Sir, we have to change ourselves before demanding or finding faults. more
In general, the passengers are not aware, as to whom to complaint in case of lack of cleanliness. If you somewhat get or approach the TTE, he says OK, I will advise the person. It is a fact that the coach attendant is either found sleeping or not found in his place. It will be better, if a sticker is affixed in all coaches to inform their grievances to the TTE, who should be available in a particular coach and preferably at a specific berth. more
I again give below my earlier suggestion for IRCTC/ Railways:
"Railways should provide mobile number for online complaints by passengers. The mobile number may be displayed above the wash basin (outside toilets) on both ends of each coach. Passenger should be given option to make online complaint during their journey. As soon as the passenger dials the mobile number, the system should provide the format for filling information such as PNR, complaint description; date and time should be picked up by the system. An acknowledgement no. must be provided on mobile of the passenger..... Alternately, Railways should provide an App for making online complaint. The App name must be provided on the ticket for downloading it....."
Hope this suggestion will reach railways through Local Circles.... more
Jitendra Ji. you may be in Dream , Now a days Coach Conducter is more V.I.P then a common passenger but dreaming is better then complaining actually not only in Railway but other department responsible for Cleaning are behaving in similar fashion , we should be thankful on days when they really execute their work.
Now it is a fashion CEO on 2nd Oct. will give a snap with cleaning work but hardly take step against non performer. more
I was travelling in 12650 from H Nizamudin to Bangalore, I saw TTE only when Train Left H Nizamudin , there was no TTE to check en route passengers, whether, they had valid reservations Ticket. At Kurnool almost 50% Train became empty, thereafter, lot of passenger from unreserved barged in, when the Train stopped many places in the Jungle. more