Servicing customers of products when company goes bankrupt

Videocon as a company is under NCLT and several of its businesses are being liquidated. If you have videocon products or dth connection and have tried to get service, you know the experience.

BIS must set service standards for aftersales service such that before any company goes under, if they have sold products to customers and have warranty service liability, those liabilities are fulfilled and a set amount of fund is kept for the same.

way too many times, one buys a product and the company and its service infrastructure and support dies.

BIS - any comments? more  

View all 8 comments Below 8 comments
Now a days more and more companies are bankrupt. Customers are suffering a lot. Customers are always ion receiving end. more  
Do such services fall under the jurisdiction of BIS or the regulator is TRAI ? more  
I agree with Raja Aggarwal more  
i don't know what people are expecting out of BIS. BIS lays down the standards of an article. If a company has defaulted on loans, gone bankrupt and therefore cannot service the customers. The BIS cannot do anything. you have remedy in Consumer ACT for deficiency in service but if there is a bankrupt company, what good shall you achieve fighting them in consumer court. still you have a legal remedy through Consumer court, that is if you wish to pursue. honest advice - much easier is to get the article repaired in the market and much cheaper than pursuing a complaint to authorities or courts. more  
It may be very difficult to identify the defaulters of services when we choose them. But they have a social responsibility to honor their commitments. Any default not honored must be made to pay even if they have to coerce the service provider by legal means. more  
Post a Comment

Related Posts

    • Standards for anti viral textiles

      Will the ministry of consumer affairs and bis please guide us whether these ads (attached) where a shirt proposes to kill 99.5% virus are treated as misleading ad or not. I read in paper that sever...

      By Ajay Dutta
      /
    • Does BIS have pdp label font standards

      So all the below information is atleast font size 10 on all products. Country of origin Name & address of manufacturer/importer/packer Date of Manufacture Date of Exp...

      By Sarita Ravichandran
      /
    • Printing of expiry date standards

      most medicines in India not have the expiry date clearly printed in multiple places on the strip? People buy partial strips. Or they punch out a tablet from where the expiry date and can't read it ...

      By Harsimran Kaur
      /
    • Covid standards

      When the whole country is struggling with COvid 19 bis is busy making standards for lemon juice. I mean come on. Please see attached and issue nation wise standards on this as to what s...

      By Reeta Kumar
      /
    • PPE kit price standardization

      An INR 362 rupee PPE kit is being charged for at INR 8000 - 15000 by hospitals across the country. I know BIS doesnt do price standardisation but consumer ministry the parent of BIS need...

      By Shikha Jain
      /
    • Making our home Earthquake resistant

      Seems like lots of earthquakes have hit Delhi recently in last 3 weeks and some scientists are suggesting a bigger one may be on the cards. Does BIS recommend retrofitting as a method t...

      By Ajay Dutta
      /
    • Kirana order deliveries

      Similar is my case with D Mart. I had placed an order on 23 May and was supposed to receive goods by 26 May. However, no delivery so far neither any update so far. When emailed customer service ce...

      By Hasmukh Sangani
      /
    • Jio Mart Order Deliveries

      I have ordered groceries with Jio Mart through their web portal and the complete order was pre-paid. The order was placed for delivery in Koperkhairane, Navi Mumbai. Now it's been more than 10 da...

      By Jagadish Laveti
      /
    • Standardizing Prices for COVID-19 treatment in private hospitals

      (1) Government should release initially a press note and order later to Private Hospitals finalizing tariff for treatment on COVID patient treatment. (2) Also Government, if require may provi...

      By SHRIKANT SATHE
      /
    • Make My Trip refusing to return airline refund

      I had booked tickets on Air China through Make My Trip. The flight got cancelled due to the lockdown and I requested a refund. Air China has refunded the total fare but Make My Trip has credited it...

      By Tejinder Singh Ahluwalia
      /
    • Jhingalala....my foot

      For past over n year or so facing cheating problem from Tatasky. They will SMS " on Ur request "Kid Mini HD' costing 45/- will be added to your pack" And channel added without any ...

      By Kkrish Arora
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)