Servicing customers of products when company goes bankrupt

Videocon as a company is under NCLT and several of its businesses are being liquidated. If you have videocon products or dth connection and have tried to get service, you know the experience.

BIS must set service standards for aftersales service such that before any company goes under, if they have sold products to customers and have warranty service liability, those liabilities are fulfilled and a set amount of fund is kept for the same.

way too many times, one buys a product and the company and its service infrastructure and support dies.

BIS - any comments? more  

View all 8 comments Below 8 comments
Now a days more and more companies are bankrupt. Customers are suffering a lot. Customers are always ion receiving end. more  
Do such services fall under the jurisdiction of BIS or the regulator is TRAI ? more  
I agree with Raja Aggarwal more  
i don't know what people are expecting out of BIS. BIS lays down the standards of an article. If a company has defaulted on loans, gone bankrupt and therefore cannot service the customers. The BIS cannot do anything. you have remedy in Consumer ACT for deficiency in service but if there is a bankrupt company, what good shall you achieve fighting them in consumer court. still you have a legal remedy through Consumer court, that is if you wish to pursue. honest advice - much easier is to get the article repaired in the market and much cheaper than pursuing a complaint to authorities or courts. more  
It may be very difficult to identify the defaulters of services when we choose them. But they have a social responsibility to honor their commitments. Any default not honored must be made to pay even if they have to coerce the service provider by legal means. more  
Post a Comment

Related Posts

    • Cera - taps - Do they actually know what is mixer tap

      Couple of months back I had purchased Cera taps for 3 mixer taps, 3 sink taps and 3 2 in 1 tap for my bathrooms. After installing I was shocked to see the performance of those taps. I will list out...

      By Ramaamani H S
      /
    • 40% GST on Coffee ???

      Yesterday, I had an Americano, Black coffee, no milk, no sugar at Theobroma coffee shop at Colaba, Mumbai. just coffee, nothing else. They charged a whopping 40% GST on the coffee...

      By Putty Malhotra
      /
    • Theaters should have basi standards

      Husband went to PVR to watch oppenheimer. Both the arms full of bed bug bite. What is wrong with these multiplex owners. Shuckers cant even get basic pest control done. Want ticket prices to be 500...

      By Reeta Kumar
      /
    • Govt setting lower health standards for Indian children

      Health ministry working to set new growth standards for Indian kids Lower growth standards will immediately cut down proportion of stunted under-five kids from 35% to just 24% without any nutr...

      By Radha Puri
      /
    • Lift maintenance standards

      12 students were stuck in a coaching center lift today for 1 hours 45 minutes. Create lift maintenance standards BIS and enforce them. The corrupt state officers (mostly) tak...

      By Sujata Singh
      /
    • Terrible experience with ICICI Lombard for my four wheeler insurance.

      Dear All, I really need your help in resolving this issue I am facing wth ICICI Lombard for the past two weeks. I had renewed my car insurance policy for this year and when I received the document,...

      By Gloria Joseph
      /
    • Tata play Customer Care Number 81O12O241O

      Tata play Customer Care Number 81O12O241O Tata play Customer Care Number 81O12O241O

      By Afarin Afarin
      /
    • Ornamental Gold and quality checks…

      Due to heavy rush /demand for ornamental god in the market ,buyers are getting cheated by way inferior material and excess charges towards wastages ,making charges .It is a multi crore scam causing...

      By Devendranath G Gajula
      /
    • RO systems biggest waste of water

      If you pass 4 litres of water through an RO purifier, it would produce only 1 litre of potable water. Why is this wastage not talked about ? The only way out is to improve the water supply infra &a...

      By Shikha Jain
      /
    • Mandatory BIS standards for EV batterrie

      DRDO finds huge battery defects in EVs. Rank bad batteries coming from China at Rs 17-23000 for cheap sales. TDK batteries at Rewari costs Rs 46000. Why no BIS registration is being made by mandato...

      By Darshan Rao
      /
    • TDS IN WATR

      our BIS SHOULD COME FORWARD TO MAKE SUCH STANDARDS. TDS VALUE IN WATER VARIES FROM PLACE TO PLACE. SOME WHERE WE ARE COPYING WEST.WE GET SATISFIED AFTER INSTALLING WATER FILTER. WHY OUR A...

      By Satyapal Singh
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)