Service Standards for Appliances

When one buys a new appliances from market or ecommerce websites and it goes bad within 30 days, there needs to be a mandatory requirement for all brands to have a phone number and email on the appliance itself so consumer can reach out easily.

By not doing so brands are doing a disservice to consumer because most end up getting and paying for local repair or having to buy another.

Simple standard change that BIS can implement. Question is will it? The officers have to pay attention to consumers much more than they do to industry. more  

View all 9 comments Below 9 comments
The Bureau of Indian Standards Act was passed by the Parliament in 1986 and BIS came into being on 1 April 1987. It has adequate autonomy as well as flexibility in its operations to achieve harmonious development of the activities of standardization, certification marking and connected matters. more  
A standards organisation existed in India from times immemorial and it was known as `Indian Standards Organisation' and specifications for various things/ acts are existing for the same length of time. I was a member of ISI committee in 1970. The details sought by the resource person are already generally available for products if only we bestow attention. more  
I think Shri Dutta has raised a very valid point. Our own personal experience has revealed this deficiency. My personal view is that present BIS regulations are a mere eyewash as the organization does not have any means to implement them. Often while buying any electronic appliances even including computers etc., a warranty card is attached. However, how many of us read the fine print. And that is there where the companies wash off their hands by blaming the customer for mishandling the products rather than acknowledging manufacturing defects. High time Government should introduce amendments to consumer protection laws whereby companies should be required to disclose every 6 months total number of complaints received, type of complaints and mode and time taken for their resolution. more  
If you (consumer) don't read either the warranty card or the User Manual, whose fault is it? It makes no sense to expect a third party to do what you should do. more  
Dear All, I think that the details sought are available on the package carton as well as in user manual. It makes either no sense or very little sense in the suggestion mooted as resource. more  
I totally agree with Mr. Ajay Dutta. Request Local Circles to take it up with concerned authorities for urgent implementation. more  
Govt. should look into this issue. Not only manufacturers but even service providers like PayTm, Google are not honest to their customers. They do not provide any phone or e-mail ID through which one can get refund of any unauthorized deduction by them. more  
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