Service Standards for Appliances

When one buys a new appliances from market or ecommerce websites and it goes bad within 30 days, there needs to be a mandatory requirement for all brands to have a phone number and email on the appliance itself so consumer can reach out easily.

By not doing so brands are doing a disservice to consumer because most end up getting and paying for local repair or having to buy another.

Simple standard change that BIS can implement. Question is will it? The officers have to pay attention to consumers much more than they do to industry. more  

View all 9 comments Below 9 comments
The Bureau of Indian Standards Act was passed by the Parliament in 1986 and BIS came into being on 1 April 1987. It has adequate autonomy as well as flexibility in its operations to achieve harmonious development of the activities of standardization, certification marking and connected matters. more  
A standards organisation existed in India from times immemorial and it was known as `Indian Standards Organisation' and specifications for various things/ acts are existing for the same length of time. I was a member of ISI committee in 1970. The details sought by the resource person are already generally available for products if only we bestow attention. more  
I think Shri Dutta has raised a very valid point. Our own personal experience has revealed this deficiency. My personal view is that present BIS regulations are a mere eyewash as the organization does not have any means to implement them. Often while buying any electronic appliances even including computers etc., a warranty card is attached. However, how many of us read the fine print. And that is there where the companies wash off their hands by blaming the customer for mishandling the products rather than acknowledging manufacturing defects. High time Government should introduce amendments to consumer protection laws whereby companies should be required to disclose every 6 months total number of complaints received, type of complaints and mode and time taken for their resolution. more  
If you (consumer) don't read either the warranty card or the User Manual, whose fault is it? It makes no sense to expect a third party to do what you should do. more  
Dear All, I think that the details sought are available on the package carton as well as in user manual. It makes either no sense or very little sense in the suggestion mooted as resource. more  
I totally agree with Mr. Ajay Dutta. Request Local Circles to take it up with concerned authorities for urgent implementation. more  
Govt. should look into this issue. Not only manufacturers but even service providers like PayTm, Google are not honest to their customers. They do not provide any phone or e-mail ID through which one can get refund of any unauthorized deduction by them. more  
Post a Comment

Related Posts

    • Air bags Mandatory in all cars

      I got this attached notification on whatsapp friends. Can BIS please confirm if air bags are now mandatory in all cars? How is it being enforced??

      By Amod Agarwal
      /
    • Asian Paints refuses to respond!

      Asian Paints - horrible services!! useless waranties and promises of guaranteed work! Had got my house externally waterproofed in 2019, just before the covid lockdown. Also 3 rooms were painte...

      By Putty Malhotra
      /
    • Retailer Labeling Standards

      Can the BIS make the standards for retailer labeling mandatory please. The labels should be placed such that they dont hide important product information from consumer. See attached.

      By Sarita Ravichandran
      /
    • Hallmarking and Jewellers

      BIS marked jewellery is good for the consumer. It brings granular, product responsibility to every jewel. Traceability and product liability was virtually non existent till now.

      By Aditi Mitra
      /
    • Hotel Service Standards

      When this girl was brought to a Oyo hotel for rape why did Oyo procedures not demand certain things from the culprit.

      By Seema Shah
      /
    • Disfunct,Poor quality, water purifier service by Eureka Forbes

      Eureka Forbes water purifier Oflate the quality services of AQUAGUARD water purifier of Eureka Forbes is deteriorating. Their service boys are illequpped or not trained , thus, wat...

      By PUTHUCODE ANANTHARAMAN
      /
    • OVERHANGING CABLES JUST EYESORE OR THREAT TO SAFETY:

      We have been having such a lot of benefits through these cables. We do feel grateful towards all these cables. It is a boon Particularly past year and half for the working from home, and the ...

      By Jayakumar Daniel
      /
    • RO service standards

      Livpure Kent Eureka Forbes all are just pathetic at RO service. Have first hand experience as I and my 2 neighbours in Noida have all these at our home. I think the problem is with the ...

      By Anshu Verma
      /
    • availability of service parts of appliances whitegoods gadget

      It is very difficult for us as consumers to find and buy service parts of appliances whitegoods gadgets that are used in daily life. Most stores and and online sites sell you the origina...

      By Sneha Goyal
      /
    • Congratulations circles

      Hallmarking of gold jewellery will be implemented in a phased manner from tomorrow. It will be initially starting from 256 districts which have Assaying marking centres. Jewellers with annual turn...

      By Sneha Goyal
      /
    • Standards for pulse oximeters

      A lot of made in china pulse oximeters that cost 500 there are selling for 3000 in India online and offline. Earlier they were 1500 in India. Does BIS have any standards for oximeters?...

      By Sarika Bansal
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)