Service Standards for Appliances

When one buys a new appliances from market or ecommerce websites and it goes bad within 30 days, there needs to be a mandatory requirement for all brands to have a phone number and email on the appliance itself so consumer can reach out easily.

By not doing so brands are doing a disservice to consumer because most end up getting and paying for local repair or having to buy another.

Simple standard change that BIS can implement. Question is will it? The officers have to pay attention to consumers much more than they do to industry. more  

View all 9 comments Below 9 comments
The Bureau of Indian Standards Act was passed by the Parliament in 1986 and BIS came into being on 1 April 1987. It has adequate autonomy as well as flexibility in its operations to achieve harmonious development of the activities of standardization, certification marking and connected matters. more  
A standards organisation existed in India from times immemorial and it was known as `Indian Standards Organisation' and specifications for various things/ acts are existing for the same length of time. I was a member of ISI committee in 1970. The details sought by the resource person are already generally available for products if only we bestow attention. more  
I think Shri Dutta has raised a very valid point. Our own personal experience has revealed this deficiency. My personal view is that present BIS regulations are a mere eyewash as the organization does not have any means to implement them. Often while buying any electronic appliances even including computers etc., a warranty card is attached. However, how many of us read the fine print. And that is there where the companies wash off their hands by blaming the customer for mishandling the products rather than acknowledging manufacturing defects. High time Government should introduce amendments to consumer protection laws whereby companies should be required to disclose every 6 months total number of complaints received, type of complaints and mode and time taken for their resolution. more  
If you (consumer) don't read either the warranty card or the User Manual, whose fault is it? It makes no sense to expect a third party to do what you should do. more  
Dear All, I think that the details sought are available on the package carton as well as in user manual. It makes either no sense or very little sense in the suggestion mooted as resource. more  
I totally agree with Mr. Ajay Dutta. Request Local Circles to take it up with concerned authorities for urgent implementation. more  
Govt. should look into this issue. Not only manufacturers but even service providers like PayTm, Google are not honest to their customers. They do not provide any phone or e-mail ID through which one can get refund of any unauthorized deduction by them. more  
Post a Comment

Related Posts

    • Mandatory BIS standards for EV batterrie

      DRDO finds huge battery defects in EVs. Rank bad batteries coming from China at Rs 17-23000 for cheap sales. TDK batteries at Rewari costs Rs 46000. Why no BIS registration is being made by mandato...

      By Darshan Rao


      By Satyapal Singh
    • RO standards

      Most UV water purifiers in the market say they are only suitable for water with TDS<200 mg/l. Otherwise, these companies recommend RO. Is there any health-basis to the 200 mg/l threshold, given ...

      By Nalini R Malik
    • Standards for washbasins

      Can someone please tell me if there is a standard for wash basins in India. Every company seems to be having their own dimensions??

      By Asha Gupta
    • Standards for swimming pool maintenance

      Different resident associations, community centers and clubs manage and maintain swimming pools differently. Bad chemicals can cause cancer among swimmers bu there are no standards in India for how...

      By Radha Puri
    • Paytm Disservice

      I have similar problem with paytm. After contacting 24x7 Help team, they do not solve the problem. There is no other Grievance procedure.

      By Krish Pathy
    • SBI card has pathetic customer care service

      I have SBI card that I use mainly for buying some books online or some products from FMCG Co. I recently had ordered a product probably but due to some reason or others SBI card tried to block my c...

    • RO servicing loot

      For everyone’s info. Recently we called for our RO service. The person came and suggested motor has to be changed. We approved and let him do so getting busy with other errands. Th...

      By Darshan Rao
    • Mandatory Checking of LPG Connection by IOCL Etc

      1-There is a provision for mandatory checking of LPG connection by IOCL/BP/HP every 5 yrs for which each one charges diffrently ' ' The equipment owned by the Corporation are as applicable....

      By S.P JAIN
    • Construction Standards

      Last year or in 2020 i had raised the need for mandatory construction standards for apartment/group housing societies. Someone from BIS said not possible in this circle with lame reasons.

      By Seema Mehra
    • NABL Accrited

      I see some clinics display the tag NABL Accrited. How can I verify this information?

      By Kranthi Krishna
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)