Reputed Manufacturers are violeting their AMCs

Eureka Forbes, a very reputed Manufacturers of water purifiers make AMCs for 1 or 2 years with advance payment. After that the customers are left on the mercy of their service technicians. For any complain, he will decide, when he will come to attend to such critical house hold appliance, when he will bring spares of good quality. Generally they bring substandard spares, which fails in 2/3 months. Again different types of excuses given to attend and rectify the filter, leaving the customers into deep trouble. Ther is nobody from the manufacturer to listen to. All are outsourced, they only looking for their interest, of no help to the customer. more  

View all 24 comments Below 24 comments
Yes, Mr.Ranjit Biswas, you are really lucky. As you were not available in your house, sending a message to you does not cost to the AMC outsourced agency, but he gains goodwill. They are very good till any part or filter is required to replace once within the AMC period. If any part required to be replaced for the 2nd time within the same AMC period due to may be substandard quality, you will face the music. They will make you dance with their excuses and you will be forced to buy mineral water indefinitely. Finally you may be forced to buy the part indirectly from the technician of the same agency. This is my personal experience. more  
May be but as far as I am concerned, I have not, so far come a cross of such a situation and as you said, yes I am lucky. My AMC with the service provider is timely and properly executed by them. more  
But I have a different story. Maintenance of our Water purifier is also done under AMC and the services are invariably carried out at their own. Last year due to unforseen lock down we were detained at upcountry centre for about a year and the house was locked. During this period I had received several phone calls and SMS from the service providers saying that they are unable to carry out the services due. Immediately on returning back during February this year, the service man rushed to carry the services and changing required materials. That means we are lucky enough! more  
Yes, most the manufacturers were selfish and shift their burden by outsourcing their service and maintenance. more  
I am using Eureka Forbes R.O. Water purifier system for the past over 25 years. Till about two years back their service under AMC was satisfactory with heavy charges that kept increasing every year. With Covid spread while the company has further enhanced their AMC charges, they have reduced the periodical visits of their mechanic with no candle replacement till renewal of AMC. The company is basking in its past glory with mismanaged/inefficient competitors. more  
If you are getting munic iipal water, then first filter it with a readymade kit filter available at many stores for Rs.150/- Filter the water thru this, then boil it. Boil for twenty minutes after the bubbles appear. Let it cool and then again filter it into a container from which you draw the water. Much better than all the hassles with these water purifier companies. After all, what did our forefathers do, they did the same thing. more  
can some one guide how to remove excess aluminum found in the water as told by DJB, after boiling water ,the container gets deposited with white layer more  
Post a Comment

Related Posts

    • Disfunct,Poor quality, water purifier service by Eureka Forbes

      Eureka Forbes water purifier Oflate the quality services of AQUAGUARD water purifier of Eureka Forbes is deteriorating. Their service boys are illequpped or not trained , thus, wat...

      By PUTHUCODE ANANTHARAMAN
      /
    • OVERHANGING CABLES JUST EYESORE OR THREAT TO SAFETY:

      We have been having such a lot of benefits through these cables. We do feel grateful towards all these cables. It is a boon Particularly past year and half for the working from home, and the ...

      By Jayakumar Daniel
      /
    • RO service standards

      Livpure Kent Eureka Forbes all are just pathetic at RO service. Have first hand experience as I and my 2 neighbours in Noida have all these at our home. I think the problem is with the ...

      By Anshu Verma
      /
    • availability of service parts of appliances whitegoods gadget

      It is very difficult for us as consumers to find and buy service parts of appliances whitegoods gadgets that are used in daily life. Most stores and and online sites sell you the origina...

      By Sneha Goyal
      /
    • Congratulations circles

      Hallmarking of gold jewellery will be implemented in a phased manner from tomorrow. It will be initially starting from 256 districts which have Assaying marking centres. Jewellers with annual turn...

      By Sneha Goyal
      /
    • Standards for pulse oximeters

      A lot of made in china pulse oximeters that cost 500 there are selling for 3000 in India online and offline. Earlier they were 1500 in India. Does BIS have any standards for oximeters?...

      By Sarika Bansal
      /
    • Quality of air conditioners

      Air conditioners made in India are really not suitable for the conditions here. Too many of them have gas leaks need fixes, atleast once every year may be twice in places like Noida. Why...

      By Kajal Singh
      /
    • Extend Warranty Period for Cars

      carmakers don't offer standard warranty for more than 3 yrs. Compare it to consumer durables & the unfairness comes to light. Your compressor in AC & fridge carry a 10 year warranty. So doe...

      By Radha Kadam
      /
    • Fan checking

      In India no one checks their fans regularly for wear and tear. See attached. Someone I know was sitting right opposite to where his blade flew. It could have hit him on the head. It brok...

      By Shailesh Deshmukh
      /
    • Maintaining Service Center/Network on mandatory basis

      It is so common that brands after selling their products for years shut down and shut down their service center network while customers have their product. Latest to come in this categor...

      By Radha Puri
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)