Refund on confirm tatkal ticket
In my view the information provided by Ms Shivani Khiste is very important. But I want to put my views on refund on cancellation of tatkal ticket. Sometimes what happens that in the wider public interest the views of government differ from the views of common man. And in such circumstances the common commuter fails to avail advantage of the schemes enforced in the general interest of people. I wish to put up a case of purchasing Tatkal ticket in an emergent situation. We know that it is purchased when no other means are available, and that too by paying premium price. But, at times, even after having confirmed tatkal ticket, we have to cancel our journey at the last moment. Under this situation, if we get our ticket cancelled, the Railways oblige us to cancel it without any refund. I intend to raise my point here that in such situations why railways do not provide refund, wherein (1) Railways already charge 10% and 30% extra above the basic full fare (2) It is a Tatkal ticket, if we cancelled it, it will be used by next person in waiting. My query is this that how Railways can charge 2-primium fares for a one journey?
My point is that, even if confirmed Ticket is cancelled, the IR should refund basic fare, retaining 10% or 30% of extra amount charged as tatkal charges. Railways are a service sector for facilitating travelers. If a Govt. institution starts taking benefit out of one's problem then it goes against the basic tenets of our constitutional rights of: For the people and Of the people, isn't it !! more
In Fact the Tatkal Ticket is booked for Only In emergency & meant for real customer who is going to pay premium . If it gets cancelled there shouldn't be any refund as then Indian Public will misuse the System . already we are doing it. Let rly earn the money . It will be contributed in new development & facilities. In airline If you Cancelled the ticket at 11 -th hour, you will not get any refund unless you have the high flexi fare paid for same journey. If peoples want all facilities they have to pay. No alternatives & excuses for PLAn Cancel & Traffic Delay etc. Even I missed the flight of Indigo's several times with No refund. But Only AIR India allow me in another flight by charging nominal fee. more
I do fully agree with Harish Bohra sir's view. more
Dear shree Ahead Kant Ji, Sir, your concern is pertinent, and we also know that IRs' rule of gracefully cancel the confirmed tatkal ticket but not provide any refund is enforced to control scrupulous agents. We also knew, not a single system is fool proof. Law enforcement is a different issue, for that we are already having robust agencies. The IR, means, government of India, has more than 101 plus means to control scrupulous activities. My point is that, the Railway is a public, not a private establishment, how it can charge 2 premiums on a single journey. We want to know the “sensible reason” of enforcing the act. If it is irrelevant, we as an alert citizen, should point out it.