Refund on confirm tatkal ticket
In my view the information provided by Ms Shivani Khiste is very important. But I want to put my views on refund on cancellation of tatkal ticket. Sometimes what happens that in the wider public interest the views of government differ from the views of common man. And in such circumstances the common commuter fails to avail advantage of the schemes enforced in the general interest of people. I wish to put up a case of purchasing Tatkal ticket in an emergent situation. We know that it is purchased when no other means are available, and that too by paying premium price. But, at times, even after having confirmed tatkal ticket, we have to cancel our journey at the last moment. Under this situation, if we get our ticket cancelled, the Railways oblige us to cancel it without any refund. I intend to raise my point here that in such situations why railways do not provide refund, wherein (1) Railways already charge 10% and 30% extra above the basic full fare (2) It is a Tatkal ticket, if we cancelled it, it will be used by next person in waiting. My query is this that how Railways can charge 2-primium fares for a one journey?
My point is that, even if confirmed Ticket is cancelled, the IR should refund basic fare, retaining 10% or 30% of extra amount charged as tatkal charges. Railways are a service sector for facilitating travelers. If a Govt. institution starts taking benefit out of one's problem then it goes against the basic tenets of our constitutional rights of: For the people and Of the people, isn't it !! more
My point is that, even if confirmed Ticket is cancelled, the IR should refund basic fare, retaining 10% or 30% of extra amount charged as tatkal charges. Railways are a service sector for facilitating travelers. If a Govt. institution starts taking benefit out of one's problem then it goes against the basic tenets of our constitutional rights of: For the people and Of the people, isn't it !! more
Viewed by 1600
View all 38 comments Below 38 comments
I fully agree with the view of Mr.Khanna. Any ticket if gets good amount of refund will be heavily misused by travel agents with mass booking and then cancellation. All types of cancellations therefore should have a good penalty since cancellation by common people are much lower than agents. Few rules like 'No refund of Wait-listed online tickets if not cancelled online within 30 minutes' (while the ticket is invalid for journey) and 'charging Convenience fee' for online booking (when PM is advocating digital transaction) is seriously questionable. I also feel in case of train cancellation it's IR responsibility to offer confirmed seats in alternative trains (may be by adding extra coach). These are more important factors and common people nowadays are ready to pay extra charges for a confirmed and convenient journey by paying little extra (they are already paying hefty fee to TTEs for decades) to IR. So cancellation penalty must continue specially for Tatkal ticket. Instead Govt may refund small amount (say the additional charges applicable) in case of cancellation to encourage cancellation of Tatkal otherwise nobody cancels Tatkal ticket (why should they?) and TTEs gets the benefit. more
Jan 06
2 journeys in 1 tatkal is absurd since nobody cancels tatkal ticket (when no refund) and nobody boards a train with a waitlisted Tatkal ticket instead he cancels it to get full refund. more
Jan 06
To my knowledge, IR earlier use to give refund even on Tatkal tickets. However, unscrupulous agents referred as touts misused Tatkal facilities. They cornered most seats and then cancelled at the last minute at nominal levy and claimed maximum refunds. IR was suffering huge losses in this system. Hence to plug this loophole IR changed the system in favour of travelers and against the touts. Since then, number of 'NO SHOWS' have reduced. Now genuine travelers are able to travel on Tatkal tickets. Those who don't get refunds the number is minimal. more
Jan 05
In Fact the Tatkal Ticket is booked for Only In emergency & meant for real customer who is going to pay premium . If it gets cancelled there shouldn't be any refund as then Indian Public will misuse the System . already we are doing it. Let rly earn the money . It will be contributed in new development & facilities. In airline If you Cancelled the ticket at 11 -th hour, you will not get any refund unless you have the high flexi fare paid for same journey. If peoples want all facilities they have to pay. No alternatives & excuses for PLAn Cancel & Traffic Delay etc. Even I missed the flight of Indigo's several times with No refund. But Only AIR India allow me in another flight by charging nominal fee. more
Apr 22
Dear shree Ahead Kant Ji, Sir, your concern is pertinent, and we also know that IRs' rule of gracefully cancel the confirmed tatkal ticket but not provide any refund is enforced to control scrupulous agents. We also knew, not a single system is fool proof. Law enforcement is a different issue, for that we are already having robust agencies. The IR, means, government of India, has more than 101 plus means to control scrupulous activities. My point is that, the Railway is a public, not a private establishment, how it can charge 2 premiums on a single journey. We want to know the “sensible reason” of enforcing the act. If it is irrelevant, we as an alert citizen, should point out it. • more
Apr 18
