Reforming Indian Postal Services - Solutions

Below are the key issues and root causes related to Indian Posal Services. Kindly review and share specific and practical solution inputs that must be implemented to address them and improve postal services in the country.

We look forward to your inputs!

Indian Postal Services – Root Causes

1. No major technological advancements in the sector
2. Most of the tasks are done manually which are error prone
3. No set timelines from the department for the delivery of posts
4. Salaries of the postmen is less and hence they try to make more wherever possible
5. Shortage of staff in post offices
6. Ineffective supervisory control
7. Job of the postmen is physically very demanding and the work load is high
8. Lack of sense of duty among the staff
9. Lack of performance based pay structure
10. No focus on customer service
11. A general feeling is that they are doing a favour to the public by delivering letters
12. The think-tank in the department is lazy and does not want to take initiatives
13. System is fragile and hence prone to sour incidents
14. Number of people using postal services is very high
15. Lack of initiative from the Government to revamp the sector
16. Poor Marketing of Post Office Products and Service
17. The post offices are not expanding in tune with the expanding population in cities
18. Complaint redressal system is poor
19. No mind set to compete with courier services or other competition
20. Except remote rural areas, post office staff don't enjoy good social status and recognition in society.

Indian Postal Services – Key Issues

1. Posts are not delivered on time
2. Letter boxes are not cleared for days
3. Post offices are very dirty
4. Postman do not behave properly and posts are missed for years. They ask for tips to do their job.
5. Behavior at Post Office reflects that the Government employees do not care for customers
6. Arrogance in behavior of the employees
7. Employees are very lazy
8. Archaic operating procedures
9. A major part of the operations is still not computerized
10. Mobile services not available
11. Ignorance in services
12. No office timing followed
13. Theft of pricey goods during transition
14. Money order amount fraud
15. Non delivery of periodicals/magazines, books
16. Tracking system is very poor
17. Not enough counters in Post Offices to handle the crowd
18. No electronic delivery confirmation
19. Staff/postmen are not educated properly and do not know many things. They make their own rules and regulations
20. Quite a good number of post offices don't have facility of accepting off shore posts. more