2. STOP the practice of collecting feedback about cleaning by the contractor himself. He comes with a format and tries to impose " you just give your pnr & signature ; rest we will fill up". The feedback collection should be by railways not the contractor.
3. While booking a concession ticket the break up of ticket price after the concession is applied should be available. I was trying to book one 1AC ticket from bilaspur-csmt by 12262 duronto. The normal fare is 4420/-( Base fare 3798/- + 622/- other charges).The fare being shown after sr.citizen concession is 2825/-. After quite a number of attempts I could not arrive at the concessional fare. This lack of clarity should be immediately liquidated. more
Similarly premium is 40% of base fare when 40% tkts are sold. This is robbery. Why charge 40% extra to one who buys 1 week ahead instead of 4 weeks ? If Rlys want to do what pvt sector does then improve your efficiency also to their levels. more