Railway help line 139 & 182 shall be toll free number
WHEN CHINA IS MOVING MILLIONS IN HUNDREDS IN SUPER FAST TRAINS DURING HOLIDAYS AND OTHER OCCASIONS WITHOUT ANY DIFFICULTY, why INDIA CANNOT DO IT? you have the answer, lithargic, sloppy and management with lack of ideas..
the various departments will naturally respond as they are maintained right?
with super trains and luxury class etc etc added, the IR is going to have a very poor standard of existence.
things may change if it can be privatized or the non productive staff are terminated and for a few years, people for European countries are employed to revamp it. more
However there are many more numbers provided by railways to register complaints .
For tracking any train many sites are also available giving on - the - dot info more