Provide for seat selection online
I often go to railway station to stand in a queue and get physical tickets only to ensure getting tickets together.
It shouldn't be difficult to get a simple improvement in the software to allow a person pick a berth online ( like the bus or airlines) and make the online booking truly customer friendly. more
If you consider the number of bookings that happen in a day on this platform, implementing the UI layer will severely affect the performance and then we will all complain that the system is very slow or hangs up does not work as per our requirements.
Also remember that each train has a different number of coaches, seating etc. To cater to all of this, the design can be implemented but will have a performance issue.
In most software design for large scale use, this is a key consideration. So hope we all understand the trade off, if we want this functionality. In my opinion the seat assignment is quite fair, when you book in advance. When you are close to travel date, the assignments are as per availability of berths as per preferences given.
Comparing to window booking is not fair. For every ticket booked through the counters, there are probably 10s of tickets booked on line these days. Are you willing to wait 5-10 mins for the booking to happen online? this will cause further issues of malpractice by agents etc.
I do not work for railways, but have good experience in developing enterprise software. And these are critical factors. Hope we understand and cooperate.
Finally even if the berths are different places within a coach or even in another coach, I have seen that fellow passengers are quite considerate and exchange quickly to accommodate our needs, in most cases. So let us hope that the goodness in people will continue, without having the need for technology to interfere. more
Rly . should implement the strict system for berth allocations.
This govt. was / is having strong majority to make changes in present system but nothing has been done as no minister is having the basic knowledge of the system , peoples requirement , always mis guided by bureaucrat. No strong persons. AND if somebody has tried to make his wings gets clipped. more