Philips LED light chokes keep failing

Philips LED light chokes (attached) keep failing though they claim to be IS 15885 compliant. BIS may please investigate this on priority.

The lights are under warranty but defunct because of the choke. Unfortunately the whole Philips lighting website is designed in such a way that the consumer cant raise a complaint for getting issues fixed.

Also, highlights need for standards for websites of all consumer companies that have an aftersales component such that a common consumer can easily file a complaint. more  

436E5659-36FF-49ED-8463-B9EDB528608C___20190811112816___.jpeg
View all 13 comments Below 13 comments
Did philips take action? more  
LED tube lights or bulbs do not use a choke. They have an inbuilt circuit to glow them. This is not repairable and in the case of failure, the tube light / bulb needs to be replaced. These products come with a time warranty and in case of failure are replaced free of charge. You can find the customer care number of Philips on the product packaging and call that number to lodge a complaint.

Probably you are referring to LED decorative lights and the choke is meant for that. Please note that these chokes are totally electronic (do not include a transformer), hence are voltage sensitive and do not support a large voltage fluctuation. If you live in a area which has voltage fluctuations then it is the cause of failure of the chokes.

In your particular case (from the pic you have shared) this choke only supports a voltage supply range of 220-240 volts which is very narrow. In India we get a power supply in the range of 180 - 260 volts. So unless you are using an inverter / UPS with a steady supply then you are going to face this problem continuously. You will either have to change the lighting (non choke based) or provide inverter / UPS supply to the lighting. more  
Not just Philips, but most consumer product companies make it difficult for users to lodge a written complaint. One has to spend a lot of time searching and even after that, with so many pre-defined drop-downs and sub-classifications they make it difficult for the user to complain on anything not pre-defined. more  
Photograph shows a LED tubelight driver and not a choke.

Tube-light technology is now outdated. Better too throw away the associated fixture and replace it with a fixture that can hold a LED bulb. more  
The quality control by the reputed Philips is slowly loosing its grip. more  
Post a Comment

Related Posts

    • substandard apple products

      there is a lot of issues with apple products. bad batteries, internal hardware issues, air pods, bad chargers. are these guys complying to any indian standards like bis or just pushing ...

      By Sarita Ravichandran
      /
    • standards to prevent digital frauds

      way too many digital frauds are happening in India. be it online transactional frauds, atm frauds, juice jackings like the post in the circle said etc. Can I ask everyone to list digita...

      By Mala Sehgal
      /
    • OUR SYSTEM

      i think, you are not familiar with ground reality.i travel by auto because, state transport has no boundation of timimg. govt never bothers, how much time, a passenger waits for the bus.breaks of...

      By Satyapal Singh
      /
    • Badly maintained vehicles on road

      I have observed many badly or not maintained vehicles causing accidents and hazards on roads including loss of life. So ones vehicle is not just a threat to own life but to others for no...

      By Nikita Merchant
      /
    • Govt should take action

      Why should all hospitals not accept prescription written by any qulified Doctors Why the patient has to again and again for same tests 😡😠 only because greedy Doctor in any hospitals get their ...

      By Dr Mukul Luthra
      /
    • corruption in medical field.

      issue is not this? issue is that, why any medical practitioner or consultant , does not accept pathalogical reports / xray, CT SCAN ETC which are done in other lab.he wants reports of his recomomd...

      By Satyapal Singh
      /
    • Showings reports to a doctor

      A doctor orders tests when you visit them. When you go back within 2 weeks (when they call you) they charge full consultation again. Why cant standards be set bh BIS so such loot is not ...

      By Neelima Verma
      /
    • Standards for 5000 imported items

      Today in news there is talk about commerce ministry asking bis to make standards for 5000 products that are being imported. Bis just has regulations for 500. Why is it so slow to engage ...

      By Sudesh Rai
      /
    • Standards for OPD consultation

      I have experienced that healthcare despite being social sector has lots of profiteering. For example, there are doctors in Delhi who are charging anywhere between 2000-5000 as consultation charges....

      By Vijaya Nair
      /
    • Service of TVs, ACs, Mobiles & Appliances

      Service Centers for TVs, ACs, Mobiles & Appliances are simply business of cheating. Companies making big profits from the market also earn from franchisees. Service centers hardly serve most of...

      By Darshan Sharma
      /
    • Make appliance servicing efficient

      I think for small appliances 90% of Indians get their appliances repaired locally rather than trying to find out where is the service center for a kettle and mixi. These service centers are highly ...

      By Nikita Merchant
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)