Philips LED light chokes keep failing

Philips LED light chokes (attached) keep failing though they claim to be IS 15885 compliant. BIS may please investigate this on priority.

The lights are under warranty but defunct because of the choke. Unfortunately the whole Philips lighting website is designed in such a way that the consumer cant raise a complaint for getting issues fixed.

Also, highlights need for standards for websites of all consumer companies that have an aftersales component such that a common consumer can easily file a complaint. more  

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View all 13 comments Below 13 comments
Did philips take action? more  
LED tube lights or bulbs do not use a choke. They have an inbuilt circuit to glow them. This is not repairable and in the case of failure, the tube light / bulb needs to be replaced. These products come with a time warranty and in case of failure are replaced free of charge. You can find the customer care number of Philips on the product packaging and call that number to lodge a complaint.

Probably you are referring to LED decorative lights and the choke is meant for that. Please note that these chokes are totally electronic (do not include a transformer), hence are voltage sensitive and do not support a large voltage fluctuation. If you live in a area which has voltage fluctuations then it is the cause of failure of the chokes.

In your particular case (from the pic you have shared) this choke only supports a voltage supply range of 220-240 volts which is very narrow. In India we get a power supply in the range of 180 - 260 volts. So unless you are using an inverter / UPS with a steady supply then you are going to face this problem continuously. You will either have to change the lighting (non choke based) or provide inverter / UPS supply to the lighting. more  
Not just Philips, but most consumer product companies make it difficult for users to lodge a written complaint. One has to spend a lot of time searching and even after that, with so many pre-defined drop-downs and sub-classifications they make it difficult for the user to complain on anything not pre-defined. more  
Photograph shows a LED tubelight driver and not a choke.

Tube-light technology is now outdated. Better too throw away the associated fixture and replace it with a fixture that can hold a LED bulb. more  
The quality control by the reputed Philips is slowly loosing its grip. more  
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