Penalty Standards for Couriers

I see the Government has requested we share our ratings of courier services. I think its about time we rely on citizen ratings and experience to change laws.

During Rakhi time many sisters send Rakhis to brothers but no one sends the courier tracking number generally. The courier fellows don't deliver many times or deliver open envelopes.

There should be clear penalties standards set if a package is lost. Any loss should lead to minimum auto compensation of INR 10,000 rupees by courier company to sender.

Can BIS please set standards. The courier services will only increase as ecommerce penetrates India. Time to set rules. more  

View all 9 comments Below 9 comments
I agree. The minimum compensation should be INR 10,000 to deter courier companies to outsource the job to non-performing entities. Parcels should be accepted under open parcel policy and customer confirmation that parcel has been opened and contents received as listed (in what condition/or not as per order request). The courier should sign having confirmed the receipt contents. more  
Mr.Nair has echoed my thoughts exactly. When already a system is in place...tried and trusted, we try to bring it down by switching to non-conventional modes and then cry foul...many old systems collapsed due to people experimenting with new models. more  
A limit, as a percentage of postal charges should be set for courier services. If the postal charges are Rs 100 the courier charges should be capped to Rs. 150 (say). The acknowledgement of receipt by the receiving party should be made mandatory more  
When we have an excellent postal service,why should we go to these courier companies.Except a very few,all the courier companies are fraud and cheats.There is no remedy for delay in delivery or loss of the document or even theft of the contents of the parcel.A few fraudulent activities that came to my notice are
1.To avoid delivering to the addressee,they ring up and say that there is a courier for you and ask for the location,direction etc. and then keep quiet.The recipient get curious and anxious and after waiting for days one two three and finally go in person to the courier company and get the letter or parcel.Thus they save manpower and expenses.
2.You can't contact any responsible person from the company because the company gives franchisee to people and get the monetary share from them.So the company becomes famous by having branches and so called services every nook and corner of the country.
3.We pay a much higher amount as charges to courier services than postal rates thinking that courier services are more reliable and fast, which is a wrong impression. Exceptions are there. more  
Another cause for concern is the outrageous charges being levied by some courier companies. For instance, a local courier in Delhi of A4 size Bank statements (10 pages in all) via Blue Star is Rs.350/-! We do need reliability, but charges should be commensurate with the service being provided. Surely Rs.350/- is an exorbitant charge for a light local delivery. How does one fight this? more  
Post a Comment

Related Posts

    • Chlorpyrifos - dangerous pesticide in fruits and veggies

      This pesticide causes brain damage in children per latest EPA USA research and is the 4th most used pesticide in India. BIS even has standards on it. It is user on fruits and veggies. Apparently in...

      By Seema Somani
      /
    • Why no service standards for ecomm apps

      BIS why are you so inactive. Why are their no standards for customer service on ecommerce apps like zomato bigbasket swiggy. See attached lady asks zomato on chat and complains abo...

      By Sarita Ravichandran
      /
    • Standards for Healthcare Services

      BIS - do you have any standards for healthcare services, esp around billing. People keep getting harassed at the hands of the hospitals, many of who do whatever they feel like. Can we pl...

      By Nalini R Malik
      /
    • After sales service billing standards

      I understand that BIS via localcircles is taking inputs on after sales services standards in India. These must apply not just to time taken to service a consumer request but also to bill...

      By Seema Shah
      /
    • Cheating by Make My Trip

      I have booked an online family trip through Make My Trip for corbett and nainital this week , I was assured a good stay with the words Sir, You will be happy but to my dismay it was only a promise ...

      By Naveen Gupta
      /
    • Standards for Dental Clinics

      There are currently no standards for dental clinics in India. Kolkata as a city has 10,000 dentists but only 50 have the equipment to sterlise instruments after they are used in a patients mouth. <...

      By Aradhana Bose
      /
    • Air Purifier Standards

      Given the air in Delhi, it is important that the standards for air purifiers are not set very high (if mandatory). Otherwise only these large multinationals will sell them. Very importan...

      By Radha Puri
      /
    • Standards for public dustbins

      I am so far not impressed with activities of BIS. Who is their MD or DG? Why do they refrain from public engagement? I would like to submit a suggestion to create mandatory standards fo...

      By Ashima Gupta
      /
    • Standards for air purification products

      Can the BIS team please advise status of where you are in regards to standards for air purification products like air purifier, masks, bags, dehumidifiers, deodrisers etc. We cannot simp...

      By Harsimran Kaur
      /
    • confused systems of medlife

      its right that medlife is only an app. they dont have medicines in stock. medlife itself cancells your order. no transparancy at all. so many people will attend your call ,but no one h...

      By Satyapal Singh
      /
    • BIS site failing

      If one goes on its website to find bis approved gold jewellers for dhan teras, the site fails. Please get this fixed.

      By Radha Puri
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)