No service network no Product approval

Can someone please clarify if approval of product is needed for appliances before companies can sell them in India.

For example, we have an oster blender. We cant find service info anywhere and cant reach out to them.

BIS must not give any product approval before the company can demonstrate it has a functional service network. more  

View all 13 comments Below 13 comments
It is buyer who is spending the money and has to ensure that it meets all his requirements before buying anything.RTI was good but politicians etc people have reduced it to a farce. more  
Yes, this extreme capitalists' government has reduced important decisions of the previous RTI, Consumer Protection Act, have been reduced to a farce. By introducing National Anti-profiteering Authority the GoI has stolen consumers' personal money and deposited under GST Act, diverted illegally another set of personal moneys of consumers to Consolidated Fund of India and The Finance Acts. Will you vote for anti consumer and extreme capitalism or for just free economic governance, is to be decided by you. more  
My own experience and my discussions with some advocates about the usefulness of RTI is it has lost its edge due more effective instrument with Govt and that is corruption plus the involvement of staff from bottom to top. The greatest damage to our society has been done over the 65 years after independence that people have forgotten the difference between truth and false, honesty and dishonesty. more  
A BUYER SHOULD TAKE ALL PRECAUTIONS AND DO DUE DILIGENCE BEFORE BUYING A PRODUCT.MANY TIMES IT IS FOUND THAT BUYERS BUY SPURIOUS PRODUCTS AND THEN START BLAMING GOVT FOR THEIR INACTION.IT IS REALLY PATHETIC THAT NOW FOR EVERYTHING GOVT IS RESPONSIBLE AND CUSTOMERS CAN FREELY BEHAVE IRRESPONSIBLY. more  
The buyer being uneducated about the product and services and not marked for Standards, he is bound to commit errors of judgment howsoever good qualifications one may have. It is the distinct quality standard mark that will make him a judicious and informed buyer. Nowdays the Governments at the Centre and States are not at all doing sufficient publicity of standards marks. more  
Yes that's correct without any guarantee for service after sales the commodity should not allow to sell in india more  
Every packaged product/appliance has to give the following details mandatorily:

Manufacturer name and address and marketer name address if marketed or imported by by different entity than the manufacturer . If the product is an Appliance, it must have some warranty period ( If purchased from a reputed house and not from a GREY MARKET . It must also give the telephone/contact of the Customer Care and lastly MRP.

If you have purchased this, have you obtained any cash memo or bill ? Have you preserved the carton ? Any of the above can give you help about service, warranty etc. Still if the address of product manufacturer or marketer not available, then try to search on Google.

If all these do not get the required info. then it is a GRAY MARKET product. more  
What is the solution to a Gray Market product in the market? Does the Department has any mechanism to survey gray markets for such products periodically, and take action. If no, why not? If yes, what is the action taken? Thanks more  
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