Making Goods Transport Easier - Inputs on Solutions

Below are the key issues and root causes as outlined by you in regards to Good Transport in Railways. Kindly review them and share specific solutions that can be implemented to make goods transport easier in Indian Railways.

We look forward to your inputs!

Goods Transport in Indian Railways – Root Causes

1. It is one of the cheapest mode of goods transportation in the country
2. The quantity of good transported every day is huge
3. Though transportation of goods by the Indian railways share the major portion its earnings, the goods trains are handled in a very negligent manner
4. The supervision over the on-ground staff is weak
5. The employees intentionally remove the rate charts
6. The employees work under the comfort of having a secure job
7. Staff lack training in soft skills, technology
8. Lower level staff looks for a chance to ask for bribes
9. Lack of dedicated freight corridors
10. Private freight operators pay bribes at various levels
11. The ways of goods transportation in railways are still archaic
12. Lack of inclination towards increasing the revenue through improvement in goods transportation service
13. There are not set processes in place
14. Employees themselves engage in malpractices to make money on the side
15. Customer satisfaction is not the top priority for the goods transport division
16. Goods trains run late as preference is given to passenger trains
17. Majority of the system still depends on manual labour
18. The RPF itself acts as a perpetrator
19. There is a nexus among some of the drivers/guards of the goods trains and the mafias to facilitate robbing of goods.

Goods Transport in Indian Railways – Key Issues

1. The staff is not cooperative
2. No correct rate chart to guide the customers
3. No proper tracking mechanism in terms of present status and delivery timelines
4. Speed of transportation is really slow
5. No clear demarcation in terms of classification of goods transported
6. No proper storage facility for goods before embarkation and disembarkation
7. No proper facilities for cold shipments - perishable goods
8. No point to point services for enhancing the connectivity for commodity products
9. 24x7 booking service not available
10. Many items are mishandled and broken by the porters
11. Goods are stolen many times
12. The staff does not confirm which train will be carrying the goods
13. There is no insurance for goods in transit by train
14. There is no system for recovery of lost goods
15. There is no compensation given for damaged good
16. Time of delivery is not communicated in advance. more  

View all 132 comments Below 132 comments
sir,         country like india needs much more development as goods transport concerned. in this regard we should provide a separate line exclusively  for goods train movement for which a bond may be released to the total amount required for 15 years term and make it to invest by the all retired govt. official and servants tax relief for the amount invested both deposit and interest earned as a special case. because now interest in other deposit are less.definitely this will work and railway will on right path.

On Wednesday, 23 September 2015 7:21 PM, Ministry Of Railways <> wrote: more  
There should perfect Marketing setup for Marketing of Goods Traffic, Special Staff with Marketing MBA should be appointed for the same, They should be provided with forms having their stamps so that the order brought by the concerned person can be identified and Monetary incentive should be given to them. Further if it is noticed that staff is not performing than they should be slapped with monetary punishments. This should be clearly stated in the appointment letter. All the rules and regulation should be clearly displayed on the Railway Website and proper arrangement for FAQ and clarification should be made. The loading and unloading arrangement should be very fast and highly sophisticated. Small customers should be given incentives. Point to Point Train Load should be given preference in movement. GPS system for monitoring and recording the movements should be used. CCTV camera should be installed on the entrance and exit of sidings to note the timing of entry and exit. Some monetary incentives should be attached to the station staff who are responsible for collecting Wharfage and Demurrage charges. more  
If goods reaches safely and timely to destination it would be a good means but past experience show goods reach much late with pilferage or in damaged condition and it is not easy to realize the claim more  
Now a days Railways is behaving like private organisations they addicted for premium tatkal where they can make more money because of that they are not providing all seats for reservation in peak days like pongal holidays diwali holidays etc. where as in other days they provide all seats for reservations for this pongal they provided on 65 seats for faluknama express where as in other days they will provide 300+ seats more  
i think fare is not a issue if the goods reach in time with no any damage.  more  
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