Issues with Telecom service providers

I had Airtel personal sim. Suddenly last month I have started facing problem as all my commercial messages have been stopped including OTP and other automatic bank account related messages. Calling their customer service, writing to nodal officer, visiting a store didn't solve my problem. Then I ported my number to Vodafone. Still not receiving the commercial messages. Called Vodafone customer service, they say it will be resolved within 24 hours, but not resolved even after 3 weeks. As I'm not receiving messages, I don't have any record for my complaints. No responsibility from the service providers towards customers. Any suggestions from experienced customers in this regard. more  

View all 25 comments Below 25 comments
All you do is.

1 insist the service provider to resolve in your presence.
2 write a strong letter to the service providers quoting all your issues and get it delivered personally. Obtain the official signage,name,date,time etc.
3 in the letter you say,if your problems are resolved in your presence,tell them,you will drag them to social media.
4 you mark cc to the telecom regulatory authority and send it by registered a.d.
5 request your bank to provide you back up,r incase they have any provision ,else submit a copy of your letter to service provider for their information. This is required because bank also try to shirk their responsibilities.

If you fail to get your problems resolved drag the service provider to the social media. Your all issues will be resolved.

Do share your achievements in this group. more  
Write to the bank on this n tske a reply, then meet the telecom service.
Get the sim replaced, might help. more  
DEAR ANURADHA,please take guidance from the NATIONAL HELP LINE FOR THE CONSUMERS 1600 11 4000.Meanwhile file a GD with the local police station.Send the copy of the acknowledged complain to the AIRTEL.You may also lodge complain with the TRAI....Act carefully and logically and have patience..you can fix such errant TELE SERVICE PROVIDER.With kind regards.BN DAS more  
Dear Mr. Anil Sharma,

You raised your apprehension . In the event the complainant either receiving or not, what is in your mind or what suggestions can you share is more important than leaving your question half the way. more  
Are you not receiving any messages ? or are you missing only bank messages. Both are different kinds of problems and need to be addressed accordingly.. more  
I receive individual-direct person to person messages. I checked the settings, blocked settings etc. more  
I'm not receiving any commercial messages including bank related. Even not receiving the docket no for complaints registered with the service provider which is automatic replies. more  
Post a Comment

Related Posts

    • Standards for spectacle glasses or lenses

      Children play, they get hurt and if the lenses are glass lenses that break it can really cause bad injury to eye. Therefore I want to know what will it take to have mandatory bis standar...

      By Vibhor Chhabra
      /
    • Hallmarking of gold mandatory from Dec 15

      Looks like the Govt is listening to our demand and hallmarking is being made mandatory from Dec 15 ...

      By Sarita Ravichandran
      /
    • Chlorpyrifos - dangerous pesticide in fruits and veggies

      This pesticide causes brain damage in children per latest EPA USA research and is the 4th most used pesticide in India. BIS even has standards on it. It is user on fruits and veggies. Apparently in...

      By Seema Somani
      /
    • Why no service standards for ecomm apps

      BIS why are you so inactive. Why are their no standards for customer service on ecommerce apps like zomato bigbasket swiggy. See attached lady asks zomato on chat and complains abo...

      By Sarita Ravichandran
      /
    • Standards for Healthcare Services

      BIS - do you have any standards for healthcare services, esp around billing. People keep getting harassed at the hands of the hospitals, many of who do whatever they feel like. Can we pl...

      By Nalini R Malik
      /
    • After sales service billing standards

      I understand that BIS via localcircles is taking inputs on after sales services standards in India. These must apply not just to time taken to service a consumer request but also to bill...

      By Seema Shah
      /
    • Cheating by Make My Trip

      I have booked an online family trip through Make My Trip for corbett and nainital this week , I was assured a good stay with the words Sir, You will be happy but to my dismay it was only a promise ...

      By Naveen Gupta
      /
    • Standards for Dental Clinics

      There are currently no standards for dental clinics in India. Kolkata as a city has 10,000 dentists but only 50 have the equipment to sterlise instruments after they are used in a patients mouth. <...

      By Aradhana Bose
      /
    • Air Purifier Standards

      Given the air in Delhi, it is important that the standards for air purifiers are not set very high (if mandatory). Otherwise only these large multinationals will sell them. Very importan...

      By Radha Puri
      /
    • Standards for public dustbins

      I am so far not impressed with activities of BIS. Who is their MD or DG? Why do they refrain from public engagement? I would like to submit a suggestion to create mandatory standards fo...

      By Ashima Gupta
      /
    • Standards for air purification products

      Can the BIS team please advise status of where you are in regards to standards for air purification products like air purifier, masks, bags, dehumidifiers, deodrisers etc. We cannot simp...

      By Harsimran Kaur
      /
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)