Issues faced with bank websites and apps

As many of you know LocalCircles has escalated a lot of banking concerns of consumers to RBI and Government over the years and many have led to policy interventions.

With this post we would like to seek your inputs on what are the issues you face with your bank's website or app when trying to make an online payment or trying to find information like transaction details, statement, etc.

Once we have receive the inputs we will then escalate the common issues for redressal by the regulator and the banks.

We look forward to your inputs! more  

View all 113 comments Below 113 comments
Digitisation has made banking so convenient, and one may only to compare with post offices that are also into banking, with extant systems, such as pass books, or personally getting money with the using cheques, to notice how far banks have come. Transparency while also paper saving. See how much scaling up and scoping throughout for example demat accounts in stock trading where the bank acts as intermediary cum depository, has been achieved. Keep these positives into reckoning when discussing bank websites and apps. more  
I have very bad experience about Airtel Payment bank. Recharge was done on 20th February for Airtel Prepaid. But transaction was not successful, but I had to wait for almost two months to get refund- after many visits to Mulund East gallery, calls on 400 & 121, mails & Tweets. Is there any time limit for refund of failed transactions- rules by RBI? CAN ANY BANKER EXPLAIN? more  
Ideally, one must avoid transactions as far as possible through app enabled financial institutions except scheduled banks. more  
I realized that the SBI online banking was created by the babus for the babus. The system replicates the old paperwork and does nothing to simplify or intuitively act on the user inputs. This is also true for most government websites. I guess the babus who finally decide the designs are too old and incompetent to take decisions on form design nor do they have the skills, but since they are in the decision making position, the result is for all to experience and curse our fate. more  
Banking has become more cumbersome rathee than convenient. Firstly in Bank wherever you go the que has gone up three. To four folds. And the. Too bankers try to find faults and workis nt done in one shot though you have the apers. Eg KYC " Some years back no one heard of it. Now every year we need to give applin for and papers to complete it. Secondly passbook print " que of course is there but the print is so bad that it is hardly. Readable. And then direct credits or debits " many a times the banker too does have have full details of from where or for what it is? These are justa few more  
Union Bank of India, online complaint link not working for last one year and even after complaint on PG Portal not working. more  
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