Issues faced with bank websites and apps

As many of you know LocalCircles has escalated a lot of banking concerns of consumers to RBI and Government over the years and many have led to policy interventions.

With this post we would like to seek your inputs on what are the issues you face with your bank's website or app when trying to make an online payment or trying to find information like transaction details, statement, etc.

Once we have receive the inputs we will then escalate the common issues for redressal by the regulator and the banks.

We look forward to your inputs! more  

View all 113 comments Below 113 comments
Digitisation has made banking so convenient, and one may only to compare with post offices that are also into banking, with extant systems, such as pass books, or personally getting money with the using cheques, to notice how far banks have come. Transparency while also paper saving. See how much scaling up and scoping throughout for example demat accounts in stock trading where the bank acts as intermediary cum depository, has been achieved. Keep these positives into reckoning when discussing bank websites and apps. more  
I have very bad experience about Airtel Payment bank. Recharge was done on 20th February for Airtel Prepaid. But transaction was not successful, but I had to wait for almost two months to get refund- after many visits to Mulund East gallery, calls on 400 & 121, mails & Tweets. Is there any time limit for refund of failed transactions- rules by RBI? CAN ANY BANKER EXPLAIN? more  
Ideally, one must avoid transactions as far as possible through app enabled financial institutions except scheduled banks. more  
I realized that the SBI online banking was created by the babus for the babus. The system replicates the old paperwork and does nothing to simplify or intuitively act on the user inputs. This is also true for most government websites. I guess the babus who finally decide the designs are too old and incompetent to take decisions on form design nor do they have the skills, but since they are in the decision making position, the result is for all to experience and curse our fate. more  
Banking has become more cumbersome rathee than convenient. Firstly in Bank wherever you go the que has gone up three. To four folds. And the. Too bankers try to find faults and workis nt done in one shot though you have the apers. Eg KYC " Some years back no one heard of it. Now every year we need to give applin for and papers to complete it. Secondly passbook print " que of course is there but the print is so bad that it is hardly. Readable. And then direct credits or debits " many a times the banker too does have have full details of from where or for what it is? These are justa few more  
Union Bank of India, online complaint link not working for last one year and even after complaint on PG Portal not working. more  
Post a Comment

Related Posts

    • Junk consumption soaring only bad to follow

      Varun Beverages sold 480 Cr Litres of Pepsi and other Beverages in FY23 Dominos India sold 6.7 cr to 7.83 cr Pizzas in FY23 Pizza hut India (Sapphire) sold abou...

      By Sudesh Rai
      /
    • Are we going to have a rabies and dog bit epidemic

      LocalCircles Manager and members are doing excellent work in sensitising the Government to take dog bite menace seriously and on the other hand we have officers like District Magistrate Noida who a...

      By Radha Puri
      /
    • Banking difficulties of people

      Thrilled to see LocalCircles banking difficulties survey in multiple english hindi news papers yesterday.

      By Shailesh Deshmukh
      /
    • Appeasing minorities by giving vehicle subsidies

      Is a really wrong policy that is being deployed bh Karnataka Government. The only way such subsidies must be given is based on economic status (basis tax returns) and not caste. We all r...

      By SN Mittal
      /
    • Kudos LocalCircles

      Great work on bank malpractices and escalating this issue to RBI. All members who have a loan need to save the attached notification in their mobile/computer. Your bank will now have to...

      By Shikha Jain
      /
    • Need safety standards for commercial public events

      A lot of women who went to the AR Rahman concert this weekend had to face horror. Many, i mean a lot were groped and assaulted.

      By Sarita S
      /
    • High costs of medical education

      It is costing anywhere between 1.5 crores to 4 crores for a medical specialisation MD degree. How many people in middle class have this kind of money in their banks which means only chi...

      By Sarita Ravichandran
      /
    • G-20 India - Declarations

      Attached for all those who are interested. This circle has such knowledgeable people. We should discuss how these broad areas of consensus can be translated into real areas of actions on the ground

      By Ashima Gupta
      /
    • Medicine Side Effects information to consumer

      Both the news papers I receive here in Noida have the localcircles survey published on the unknown side effects of medicines

      By RN Chopra
      /
    • Fantastic survey by LocalCircles on airline seat charges

      Yesterday someone in my mom’s school group shared the LocalCircles survey in charges for seats in flights.

      By Radha Puri
      /
    • 10 years gone by

      In May 2014 the price of petrol was ₹ 71.41 and now it is ₹101.94 Price of diesel was ₹ 55.49 per litre in May 2014 and now it is ₹ 87.98 per litre Crude O...

      By Ruchika L Maheshwari
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)