Income Tax New ‘Nightmare’ Portal!!!!!!!!!!!!!!!
Post go live issues are bound to happen in any system development but the number of issues (in the name of technical glitches) in the new portal are too many and beyond comprehension… In spite of having a legacy system as a reference point, the inability to deliver a relatively trouble free system is unacceptable.
I think the portal was released without proper testing (like the earlier one- GST). Despite a huge spend of Rs 4,000 + crores (?), the output is a crap. I won’t blame the implementation partner b’cos he has already proved himself when GST (God Save Taxpayer) portal was launched!
In my view, success of IT projects’ are largely dependent upon proper planning, team formation and Stakeholders involvement right from Project kick-off. If their involvement is nil or very limited, the output would be a disaster like this one.
Knowing well the GST debacle, the Government should have put in few extra layers to oversee and audit the implementation process before release of the system.
Another excellent demonstration of Chalta Hai (I don’t care) Attitude????? more