Improving Porter System - Addl Inputs

Via this circle, we have had structured discussion on the current porter system. Since the circle has more than doubled in size, we would like to seek everyone's inputs on the subject. Below are the Issues, Root Causes and Solutions as identified by you to improve the Porter System at stations.

Kindly review and share any additional inputs you might have!

Improving Porter System at Stations

Issues Identified:

1. Porters lift luggage without quoting price and then quote what they feel like by unionizing with other porters thereby cornering the passenger to their quoted price
2. Porters do not follow quoted Government Porter rates at all and act unaware.
3. Many porters get aggressive quickly and fight with passengers over payment
4. They consume alcohol and come to work
5. Their behaviour towards the passengers is very rude
6. Theft of luggage by unauthorised porters is a frequent occurrence
7. Porters are nowhere to be found at night
8. Porters don’t wear their badges
9. Porters congest the exit path of the compartment by rushing into coaches as soon as train reaches the station

Root Causes Identified:
1. This is an unorganized sector of employment
2. Majority of the porters are uneducated
3. The porter code of conduct is not enforced by the unions
4. Most of the porters don’t earn very well
5. They try to make as much money as possible from the passenger
6. Porters have strong unions and are capable of disrupting the working of the railways
7. There is no questioning authority to control the porters and hence they do what they feel like doing
8. There is no harsh punishment for the porters who are caught breaking \the rules
9. No check on unauthorized porters on the stations
10. Porters want to reach the passengers first and hence enter the train even before it comes to a complete halt
11. Lack of baggage trolleys at railway stations fuels the requirement of porters
12. Porter charges are not visible on the station/inside the trains and hence the passenger does not know what is the right amount to pay

Solutions Identified:
1. The price list of the porters should be mentioned at different places in the trains and on stations
2. Porter unions should be monitored closely and brought under the Government lens
3. Porters caught asking more money than the printed pricelist should be challaned on the spot
4. Repeat offenders should be stripped of their badge
5. Every porter should have a unique ID that is displayed on their badge and can be used during complaint filing
6. Prepaid porter system should be introduced which is SMS based driving porter to passenger
7. Every coolie should have a weighing machine and rate should be fixed by railways depending nature of luggage and its weight
8. Wearing prominently visible badges should be made mandatory
9. There should be a queue/number system for the porters to follow to attend a passenger
10. A phone-complaint number and an online complaint system should be enabled which should be prominently visible on stations
11. The passenger complaints should be registered at the union office
12. A vigilance team should be created by the station master which keeps an eye on unauthorized porters
13. Luggage trolleys could be made available on stations on a chargeable basis
14. NGOs should be roped in to train the porters on customer service
15. Porters should be trained on the ‘Code of Conduct’
16. The union and Railway Authorities should make sure that the Code of Conduct is enforced. more  

View all 275 comments Below 275 comments

mgrkasturi would like to stay in touch on LinkedIn.

mgrkasturi kasturi

View profile

Confirm that you know mgrkasturi




You are receiving Invitation emails. LinkedIn will use your email address to make suggestions to our members in features like People You May Know.

This email was sent to">

© 2018 LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2. LinkedIn is a registered business name of LinkedIn Ireland Unlimited Company. LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn. more  
Hope this suggestions doesn't come too late .As a travel organizer I have taken lots of groups of foreigners by Trains in India to give them a train travel experience. No doubt the porters become greedy when they see fooreigners with huge baggages [many of us indians have also statred taking huge baggage that doesn't fit in the cubicles.] Later I realized that that there is a Baggage restriction for dimention and weight. So inform this to my foreign guests advice them to follow that . Once your baggage is not huge you have the edge to bargain and also roll your own baggage yourself.
The remedies :
1.Trawlies with good wheels [Rubber tyre as in Kottayam Rly. stn and not worn out iron] should be made available at the stations.Could follow the model available in Koyambedu Bus terminus in Cheennai and the airport and charge the passengers heftily.

2.Escalators have to be provided in all stations, as women elderly can't climb the flight of 35 to 40 stairs themselves , immagine with the Baggage.

3.Bggage restrictions, wt and dimention wise has to be implemented to encourage passengers to travel light . We don't see the in platforms the quote " Travel light for comfortable and safe journey ". Charge those having more than the wt and number of baggage. Those with bigger bagge make them deposit in the recently proposed additional Goods van in every train and charge them well .

4. It is also unfair for the porters . The battery operated vehicles is only for passengers and not for Baggage . Their baggage should not be allowed at all on the vehicle. Like a handicaped person has to be accompanied to get his concession the person accompanying them shoul handle it or a porter shoul carry it. WHY NOT CHARGE FOR THE SERVICE OF SAY r.s 50/

5. Porters should be used as guides to direct the passengers to the weighing scale to to load the big and heavy ones in the goods vagon attached to the train AT A COST FROM THE PASSENGERS. more  
15006 गंगा राप्ती 9.40 यानि21.40
बजे से बरेली स्टेशन से लगभग 15 km पहले रुकी खड़ी है ढाई घण्टा हो गया more  
-- do not edit --
*Dear ,*

Yesh Arya just logged a message to a ticket in which you participate.

Dear All
A very happy Diwali to you, family and all members o AAP. May God bless you all. I have
fully recovered from the nasty malignancy wit the grace of God and now fully functional.
Dr (Col) DP Attrey 
On Mon, Nov 9, 2015 at 7:07 PM, AAP Tech <<>> wrote:


You're getting this email because you are a collaborator on ticket [#106729][1]. To
participate, simply reply to this email or [click here][1] for a complete archive of the
ticket thread.

Ref-Mid: $h0oDAA==$d19f5ee059@ce4951873c more  
Mr.Kashyap's pt.6reg.trolleys .It will work only in some (not all) terminus stations like bct,cstm Mas,hwh due to platform locations and staircase with landings. Of course trolleys can be collected and stored at locations by staff as in airports. Years ago I found one can take the trolley from Heathrow airport to tube station Thro travelator .In German airport you have to collect the trolley from a stand by inserting a coin and you get the amount back automatically if you leave it properly at any other stand.But we have to wait for such things. Meanwhile, last week when I landed at HZMN station at Delhi, a coolie demanded R's 300 to carry my 3 piece luggage from near staircase on pf2 to outside seeing the formidable staircase and the chill and my age I had to make a hard bargaining to settle at R's150.Railway s have to enforce a formula since nowadays trains have 24 or so coaches and pfs more than 10 etc. more  
Post a Comment

Related Posts

    • Mission Begin Again

      Details are hopefully easier to understand than the 11 page notification of Government. Please see attached

      By Shivani Khiste
    • Migrants and honest secularism

      Migrants are poor and hungry landless deserve free travel to their homes and minimum food and other facilities as uphold by our Supreme Court also. In practice how our great seculat state Like Mah...

    • Appeal to Passengers

      Please find attached.

      By Ministry Of Railways
    • Guidelines for Train Svcs effective June 1 And list

      Graded Restoration of Train services . Move to help migrants as well who wish to travel other than Shramik Trains. These rules are for trains other than Shramik trains, which will...

      By Shikha Jain
    • Will railways be safe

      See how the migrant labour going to bihar attacked the food vend at jabalpur railway station few days back. My question is tomorrow they could also attack fellow affluent travellers in t...

      By Seema Mehra

      TOO LONG A PERIOD IT WILL CAUSE RUSTING. At a time when there are not much takers for Shramik Specials .Offer was a wee bit (45 days) late . At Marchlockdown Home states were not ready with the pre...

      By Jayakumar Daniel
    • How to cancelled tickets of 4th June & 12th June that was booked from 'Railway Reservation Counter'.

      Good afternoon Friends, I have one doubt and request your proper guidance in this regard. I have booked train tickets for journeys to & from Bhusawal to Haridwar in - 1) Bhusawa...

      By Vijay Chauhan
    • Only we have to “LEARN THE ART OF LIVING WITH CORONA VIRUS “ said Hon’ble minister Nitin Gadkari .

      Every health expert says we have come to live with Corona Virus . It is one more Virus , Bacteria , Parasite doing the rounds , the world over . Like we have learnt to live with Common Flu, H1N1, ...

      By Jayakumar Daniel
    • Train tickets till june 30 cancelled

      train tickets for regular passenger trains booked for travel on or before June 30 will be cancelled. Only special trains to run. Does this mean railways lockdown till June 30?

      By Shailesh Deshmukh
    • Railway COVID Circus

      See Great Railway Circus in attachments. For the same day Railway is increasing it's ticket cost every minute. What is the difference between them and people doing black marketing? I know...

      By Shibdas Mallick
    • AC trains only is not a good idea

      I don’t understand why AC trains only are being started by railways. It is known that COVID-19 can be spread much faster through central air conditioning systems and 70-80% of cases in India ...

      By Harsimran Kaur
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)