"I born and brought up in Railway family and my brother still serves Railway. Now I work as a Manager in a 5B$ MNC and really salute to the people who are serving Railways from ages without having very high exceptions. The perks paid to Railway employees were much below standards for the kind of work they engaged into. From 6th pay commission I started seeing betterment in their life. I witness most of Railway employee run side business either part time LIC agent or supporting family business, they need to do that to survive in society. Now we have lot of industry productivity data available for various type of manufacturing and service industries have we compare the perks for an Railway employee with those industries? I think if all Railway employee started giving their 8 hrs seriously without in a year we can see great turnaround. And this can be achieve through enhance their social status than putting more policies around their jobs. Few suggestions which I feel definitely help Railway as well as crub passengers frustrations.
* Don't keep only two categories of reservation like tatkal and general. Spread all the seats in 2 months timeframe. Release X% of seats quota with predefined price. Right now if one missed 2 months 8AM then only option he has day before tatkal for higher price. Give him more options with slightly elevated prices. Railway can achieve same or more profit this way. It is just like flight tickets release quota as they finishes with elevated price more you go closed to travel date more price one has to pay. To help end user not to burden you can do the maths based on current pricing with general and tatkal and spread across.
* The above will also help to run IRCTC proper and avoids corruptions through travel agent.
* Put limit on baggage and baggages should not go along with traveller inside the cabin. Baggages should go into separate baggage carrier as same as parcel van. This will serve two purposes 1.) Security threat 2.) Maintain hygiene. Many times the baggages contains food items spell over in train and creates mess. Passenger can only allowed to take one hand baggage. This can be easily and quickly implemented in Rajdhani and Durunto. Charge extra for excess baggage. passenger come at-least 45 mins before train to submit the baggage at platform.
* IRCTC quick improvements suggestions - Divide servers as per zones. Right now all traffic goes to single server in Delhi which bottleneck during peak time. Divide server as per trains starting points as per zones." helpful more  

In addition to various suggestions offered by members, I suggest one more. Certain trains should be exclusively for 2nd sleeper class just like certain trains exclusively AC class. It will accommodate maximum number of passengers. There should not be any general bogies. Totally it should be under reserved class. In such trains, whenever, there is any cancellation, no refund be given. more  
Rajiv Gupta Sir, I liked your suggestions in reservation of seats in railways. According to transport logistics, break even point is 40% of seats. That means, if 40% of the seats are filled in, that coach will run in its destinaton, in no profit & no loss basis. If there is heavy rush, then Railways should run extra special trains with 50% extra fare. This is because, if special train in its return journey runs half empty, there will not be any loss to railways. Railways can manage to run extra trains with its existing rolling stick, to wipe out its waiting list. It should also make a rule that, those passengers who are in waiting list and are allotted seats in special train, if they cancel their seats they will not get any refund, if cancellation is done within 48 hours of departure of special train. Such special trains, are for their day journey, there should be only second class seating arrangement. If special train is for night journey, then it should have sleeper class accomodation. There should not be any other calss of seats in special trains, to accomodate maximum number of wait listed passengers to carry. I hope my suggestions will be accepted by honourable railway minister and it will be implimented, to route out corruption in reservation of railways. Shirish S. Shanbhag, Mumbai-400089. Dated: 10.7.2014 Email ID: s.s1954@rediffmail.com more  
GOOD SUGGESTION AS REGARDS tatkal. Tatkal has become a farse by corrupt officials. more  
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