Hitachi-Window AC Complaint
Hi Team,
It's very annoying and disappointed that after so much followup the things are not getting sorted and no one from Hitachi is taking care of the things.
I was in the impression that the Hitachi company is very well reputed and taking care of there product and there user/customers, but I was completely wrong.
The company do not have any ethics and protocol for there services.
From the first day of my AC purchase the window AC is not working properly and company told that its is manufactured defective product and going to replace the item but still so many complaints and tickets open the all the tickets are closed without our concern and still the product is not working.
Three times the Gas had refilled and AC also went to the workshop and one part was also replaced and last times people from Hitachi company also visit and inspect the product and comes to the conclusion that the AC is defective and it will going to be replaced but after so much of commitment from company the call got closed and got the message from company about the closure of the call.
This is very much frustrating after purchasing the brand new defective product and no one is taking care of it. Now I am not expecting anything from Hitachi but please do one thing for me please take this AC from me and I didnt want anything from from Hitachi, so that I can purchase a other brand new AC.
Please find the Attached screenshot of the Hitachi message and job card.
Its seems to be very strange that Hitachi cant bear their own defective product and cannot stand on there commitment. After so much of efforts from me things are not getting sortout I'll put the things on social media and going to do the legal for the same to satisfy my zeal.
Regards,
Anshul Goel
+91-9999801661 more
It's very annoying and disappointed that after so much followup the things are not getting sorted and no one from Hitachi is taking care of the things.
I was in the impression that the Hitachi company is very well reputed and taking care of there product and there user/customers, but I was completely wrong.
The company do not have any ethics and protocol for there services.
From the first day of my AC purchase the window AC is not working properly and company told that its is manufactured defective product and going to replace the item but still so many complaints and tickets open the all the tickets are closed without our concern and still the product is not working.
Three times the Gas had refilled and AC also went to the workshop and one part was also replaced and last times people from Hitachi company also visit and inspect the product and comes to the conclusion that the AC is defective and it will going to be replaced but after so much of commitment from company the call got closed and got the message from company about the closure of the call.
This is very much frustrating after purchasing the brand new defective product and no one is taking care of it. Now I am not expecting anything from Hitachi but please do one thing for me please take this AC from me and I didnt want anything from from Hitachi, so that I can purchase a other brand new AC.
Please find the Attached screenshot of the Hitachi message and job card.
Its seems to be very strange that Hitachi cant bear their own defective product and cannot stand on there commitment. After so much of efforts from me things are not getting sortout I'll put the things on social media and going to do the legal for the same to satisfy my zeal.
Regards,
Anshul Goel
+91-9999801661 more
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View all 30 comments Below 30 comments
GOI is slowly feeling the consumer mood. Must act now to cancel all the laws of British Period without fear of any action from Britain ( Head of Commonwealth) which our business men, political masters and other like minded people have used for their own interest, keeping the consumers suffer and introduce new laws in tandem with international standards ( say developed countries) for consumers benefit. more
Sep 03
Is it binding on the Government of India to continue with the rules and laws framed on the basis of earlier laws & rules framed by the Britishers? more
Sep 06
Why there is no fear in the mind of these manufacturers/suppliers.Probably Govt has to tighten the noose of these Manufacturers/Suppliers.I have seen in USA that this type of problems are hardly there.Why can't our Govt do similar things. more
Sep 03
Is there any provision to file complaint with Consumer forum on line? can any body advise? more
Aug 29
GOELJI,please get guidance from the NATIOANL HELP LINE FOR THE CONSUMERS 1600 11 4000.Mean while lodge a G D with the Local POLICE STATION.then send the acknowledged copy to the COUNTRY HEAD OF HITACHI,marking a copy to the HITACHI,Japan.we are sure ,your problem will be resolved soon.With kind regards.BN DAS,KOLKATA more
Aug 29
