Helpline No 138 & 1512 and its response

I am feeling very sad in telling you people that for very first time i used railway Helpline no 138 to register a complaint about a ladies coach being occupied by men today in ala hazrat train. i called up helpline no at 5.48 am but nothing happened even after confirmation that complaint has been forwarded. i called up again around 9.00 am again but the response was same. then i called up on 1512 helpline that was not picked up. I confirmed the coach situation by calling up my mother who was going in the coach that no one has attended the coach for the cause.
i want to know for what the helpline is for, only for register a complaint. if something goes wrong then what to do with this helpline.
I firmly belive that responsibilty has to be fixed on such cases. more  

View all 60 comments Below 60 comments
Railway must suspend the executive attendant of 138 helpline in such case........ more  
This can truly happen if the organizers/authorities actually understand the value of such systems! Who cares or validates these systems till one is gaining popularity and enjoying common man's money for free? more  
Most of the coaches for special trains are not getting proper cleaned, even in AC coaches. You can fix the responsibility on the maintenance team of the terminating station. Railway should provide proper infrastructure to take care of growing needs. more  
This is the tragic situatation today.The Helplines are only for advertisement and on paper.Practically no one checks or followups.The GM of both Central and Western are responsible.The should be pulled up by the railway ministry for not doing their job.Everytime an incidence happens they give excuses and pass on the buck.It s time for the railway minister to wake up. more  
That's an unfortunate, uncalled for and undesired but hard-hitting reality. Many numbers are floated by passengers and people either on social media or even in newspapers but there is no immediate response when the help is needed. One has to constantly keep trying to reach through these numbers. If you are lucky enough to lodge a written complaint, various zones will keep forwarding your complaint with a copy to you. Once for a bad quality of bedroll and lack of cleanliness in coach, the complaint I lodged with great difficulty was responded by 3 zones and finally the letter said that the contractor has been severely warned and we are sorry for the inconvenience. the entire thing took 8 months to float and end but that train is still pathetic in cleanliness. Now, here is what is required implementation of rules with a firm and strict will which unfortunately we have yet to see. more  
Post a Comment

Related Posts

    • Bad State of Duranto Express

      The hygiene and sanitation levels of Duranto Express trains are down to 1 on a scale of 5. Recent travel experience from Delhi to Bangalore led to many people on the train getting urinary infection...

      By RN Chopra
      /
    • TRAIN SERVICE RESTORATION

      Has our glorious Indian Railways have decided to run only special trains in future? Normal mail/express trains have been decisively dumped FOR EVER ? But free travel in saloon cars by the railway e...

      By SATINATH BHATTACHARYYA
      /
    • Sports Infrastructure - Railways must rethink

      On one hand we have this great report that India is now welcoming non cricket sports and 71% parents are supportive if children pursue sports careers. On other hand per attached we have ...

      By Shikha Jain
      /
    • Railways should show this to all TCs/Guards

      So molestation and harassment cN be handled on the spot. Most of our TC and guards turn a blind eye towards women harassment in Indian railways. If even one case of harassment is happen...

      By Sarita Ravichandran
      /
    • Railway retirement functions and expenses

      See these 2 attached grand celebrations on tax payer money when railways officers retire. Railway minister should fix this or escalate to PM if he cant fix these crazy expensive traditio...

      By Shikha Jain
      /
    • RAILWAY

      Railway has Stopped giving food but has no implemented Compulsory mask. I think that safe distance must be maintained by keeping next seat empty. Please resume food in train like Shatabdi...

      By Bahadur Sanjana
      /
    • Why Railways not implementing Covid protocols

      Nephew visited New Delhi Railway Station yesterday. There were no Covid precautions at station. No Thermal Screening, No Sanitisation, No Social Distancing, No Mask Check. If this Rail ...

      By Anil Mehta
      /
    • Trains that are being restored

      Attached please find list of trains that are being restarted friends. Are there any others that the railways should restart?

      By Shikha Jain
      /
    • Rajdhani and Duranto discontinued

      Railways has discontinued Rajdhani, Shatabdi and Duronto Express trains from May 9 till further orders. This is being done due to low occupancy and surge in Covid cases they say. I&rsquo...

      By Reeta Kumar
      /
    • KUDOS RAILWAYS - DUTY CONSCIOUS STAFF WITH FITNESS, ALERTNESS & HUMANE QUALITIES IS PRESENT NOW :

      I have attached 2 Videos – ONE ON THE EVENT OF HOW A CHILD WAS SAVED FROM THE BRINK OF DEATH BY A CONSCIENTIOUS RAILWAY WORKER RISKING HIS OWN LIFE. His athleticism and fitn...

      By Jayakumar Daniel
      /
    • So now at the end Railways wakes up

      Says mask is mandatory in trains and on station otherwise 500 ka challan katega. Attached circular. I think India Railways coaches must be deployed now in all impacted areas to serve as...

      By RN Chopra
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)