Feedback on Railway Helplines

Indian Railways has 3 helplines:
139: For Fare enquiry, Train Running position
138: For complaints relating to cleanliness, food, coach maintenance, medical emergencies
182: For assistance in thefts, harassment, reporting crime

Kindly share feedback based on your experiences with the helplines.

Ministry of Railways more  

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IN MUMBAI LOCAL TRAINS FANS ARE ON EVEN REACHING TO FINAL STATION e.g.BORIVALI OR CHURCHGATE,PARTICULARLY AT NIGHT TIME.IF MOTORMAN HAVE TWO WAY SWITCHES HE CAN SWITCH OFF THE FANS.IF TRAVELLER BOARDING THEN HE CAN SWITCH ON,BECAUSE IN LATE NIGHT PASSENGERS MAY BE LASS SO WE CAN SAVE ELECTRICITY IN ALL LOCAL TRINS ,SAVINGS CAN BE HUGE more  
1- Railways need to launch a website/ portal dedicated to public complaints or suggestions. A helpline or complaint number is useless as it cannot resolve any complaint online. Also there is no record of complaint or of any action taken on it.
2- This portal may have sections for Catering Services at stations or on train, Bed linen , Airconditioning, Staff behavior, cleanliness, etc.
3- All complaints/ suggestions and action taken thereon should be available on the portal for anybody to see. This transparency will be a proof of the responsiveness of the rail system towards public complaints. Even rail minister can see how his officers are treating the travelling public.
4- Unless you have such portal, with such provisions, mindset of rail staff cannot change. Even one division or zone will know how the other division or zone is doing more  
In my Experience when we travelled in 2nd class sleeper berths, there was no checking at all. There was a vacant berth in Our coach near to the entrance. Upper berth. I was occupying the Upper beth on th opp. side. I Could see two people boarding the train and occupaying the vacant berth. The boarded in the wee hours between 1 -2 am on our way to Puri. By 330 am an old lady was using the toilet and returning. Suddenly these tow guys rushed to the toilet area, forced to remove the chain on the lady's neck and disappeared in the running train. How to react or how to avoid such complaints. more  
Sir, Every where we are having the telephone numbers, complaint boxes, etc. But how many of them are using them properly. Even the numbers are available when we give some complaint or suggestion they do not understand our problems. So it is only a trial. we get more experience when we come in practice more  
Jhansi is a major station and the condition of even Platform no ! was terrible when i visited it a few month ago. Cows loitering on the platform which was littered with all kind of filth from human excreta to cow dung! May be the rly officers have separate place to work(sic) so they are not bothered about the condition of platfoms. more  
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