Excellent job LC on airfare capping case

Watched the NDTV TV show yesterday where the Founder of LocalCircles was putting forward the ask of consumers about fare capping and putting very convincing arguments on why it must be done. The airline reps literally failed to give any logic on why capping shouldn’t be there. In the end one Ajay fellow started using fear that if fares are capped u may not even get a ticket to attend an emergency which u can now pay 50000 for 5000 flight and go. Ridiculous.

Anyways for everyone’s reference here are passenger rights. Keep them handy on your phone:

DGCA’s 10 Key Passenger Rights in India

1. Flight Cancellation Compensation
- Right to alternative flight or full refund
Advance notification required
Minimizes passenger inconvenience

2. Denied Boarding Protection
- Compensation for valid ticket holders
- Alternative flight within an hour
- Mandatory compensation if no immediate solution

3. Flight Delay Compensation
- Mandatory passenger notification
- Alternative flight or refund after 6 hours
- Free accommodation for delays over 24 hours

4. Baggage Protection
- Compensation for lost baggage: ₹3,000/kg
- Compensation for delayed baggage: ₹1,000/kg
- Immediate reporting required

5. Death/Injury Compensation
- Up to ₹20 lakh compensation
- Financial support for affected families
- Covers flight-related accidents

6. Disability Assistance
- Free wheelchair services
- Priority boarding
- Comprehensive mobility support

7. Refund Policy
- Credit card refunds within 7 days
- Cash refunds within 30 days
- Clear communication of refund processes

8.Complimentary Meals
- Free meals for domestic flights delayed >2 hours
- Free refreshments for international flights delayed >4 hours

9. Flight Diversion Rights
- Alternative travel arrangements
- Full refund if destination delay >6 hours
- Clear communication of passenger options

10. Fare Transparency
- Complete price disclosure
- No hidden charges
- Upfront total ticket pricing more