Electricity Consumers in Faridabad
I am attaching two newspaper reports which have appeared in NBT Faridabad. While these are just two reports, but I see such news every now and then. It seems the residents of Faridabad are suffering from DHBVN with respect to the problems in their bills. Shockingly the newspaper reports also state that while the consumers keep on visiting the offices of DHBVN for correction in their bills, the senior officials are expressing ignorance of such complaints. In view of the newspaper reports, I advise as below at least to handle complaints of electricity billing:
1. As soon as you receive the bills, please verify the meter readings shown in the bills with the previous bill as well as actual meter reading at the time of receiving the bill. With this you will have an estimate of the meter reading vis-a vis reading shown in the bill and the idea about any problem if any. If you find any major discrepancy, please report immediately to the SDO and Xen of your area at least by email with the photo taken of the meter reading.
2. In case the bill is based on average basis, the DHBVN cannot have any excuse of house locked as the meters are installed on poles. This would get adjusted in the subsequent bill. Meanwhile again report back to the SDO and XEN of the area by email.
3. In case you do not get complaint resolution within 30 days, please make complaint to CGRF in 3 copis and send to the CGRF by speed post to their office at Hisar. CGRF would organise a hearing at Faridabad itself wherein the SDO would also be called in. You will get due notice from CGRF for the hearing. In case you feel financial loss due to electricity billing, you have a right to claim the same from DHBVN.
4. While the above is the complaint redressal system, it would be appreciable if you can also lodge your complaint at State Consumer Helpline of Govt. of Haryana at 1800-180-2087 during working hrs. The number is a toll free number and I am quite confident, you may not face any difficulty in speaking with the advisors during working hrs. This would put pressure on the Govt. of Haryana to consolidate the complaints and take up with DHBVN for corrective action. The senior officials of DHBVN would not have any excuse of ignorance about the problems in the electricity sectors as being reported in the news reports.
5. I as a consumer activist staying in Faridabad and would be willing to offer my assistance to enable you to take up your complaints appropriately. I can be approached only on holidays with prior appointment. While visiting me, you can bring in the documents substantiating your complaint. I am also willing to address the group of the consumers if desired on electricity either to the group directly or through RWA if the RWA is willing to arrange such meeting in their RWA office.
Last but not the least, please stop bribing the officials/clerks of the DHBVN for getting correction in the meter reading and electricity bills. We together can make a difference in the system and strive for better quality of services. more
1. As soon as you receive the bills, please verify the meter readings shown in the bills with the previous bill as well as actual meter reading at the time of receiving the bill. With this you will have an estimate of the meter reading vis-a vis reading shown in the bill and the idea about any problem if any. If you find any major discrepancy, please report immediately to the SDO and Xen of your area at least by email with the photo taken of the meter reading.
2. In case the bill is based on average basis, the DHBVN cannot have any excuse of house locked as the meters are installed on poles. This would get adjusted in the subsequent bill. Meanwhile again report back to the SDO and XEN of the area by email.
3. In case you do not get complaint resolution within 30 days, please make complaint to CGRF in 3 copis and send to the CGRF by speed post to their office at Hisar. CGRF would organise a hearing at Faridabad itself wherein the SDO would also be called in. You will get due notice from CGRF for the hearing. In case you feel financial loss due to electricity billing, you have a right to claim the same from DHBVN.
4. While the above is the complaint redressal system, it would be appreciable if you can also lodge your complaint at State Consumer Helpline of Govt. of Haryana at 1800-180-2087 during working hrs. The number is a toll free number and I am quite confident, you may not face any difficulty in speaking with the advisors during working hrs. This would put pressure on the Govt. of Haryana to consolidate the complaints and take up with DHBVN for corrective action. The senior officials of DHBVN would not have any excuse of ignorance about the problems in the electricity sectors as being reported in the news reports.
5. I as a consumer activist staying in Faridabad and would be willing to offer my assistance to enable you to take up your complaints appropriately. I can be approached only on holidays with prior appointment. While visiting me, you can bring in the documents substantiating your complaint. I am also willing to address the group of the consumers if desired on electricity either to the group directly or through RWA if the RWA is willing to arrange such meeting in their RWA office.
Last but not the least, please stop bribing the officials/clerks of the DHBVN for getting correction in the meter reading and electricity bills. We together can make a difference in the system and strive for better quality of services. more
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