Dear Members, I am quoting below the mail sent to Editor, Navbharat Timmes for a news published in their Faridabad Times on 1st May 2016 regarding replacement of Distribution Transformer by DHBVN. I would appeal each and every affected consumer to kindly ensure that the necessary penalty is paid just to ensure that the DHBVN disciplines its operation and not take consumers for a ride.
The Editor,
Navbharat Times
Dear Sir,
I refer to your news report as appeared in NBT Faridabad on 1st May 2016 (scanned copy attached) regarding replacement of transformer by DHBVN in Kheri Kalan.
It is not surprising as DHBVN does not care for the electricity subscribers despite having been mandated by Haryana Electricity Regulatory Commission. In the case of instant report, Haryana Electricity Regulatory Commission have regulation of addressing the complaint of Distribution Transformer failure within 24 hrs in city and 48 hrs in rural area. In case DHBVN does not meet such tmelines, DHBVN need to pay penalty to the affected consumers at the rate of Rs. 100/- per day subject to a maximum of Rs. 3,000/- and this penalty is payaable automatically that means without any demand. Payment of penalty is the only route to improve Quality of Services of any service provider.
I would request you to kindly bring out the above stated facts in appropriate manner in your newspaper so that people raise their voice against such deficiency in services. Incidentally I am contesting a complaint before CGRF for a claim of Rs. 9,000/- for not adhering to time schedule for correction in bills. I have also brought out an article titled "Are Electricity Companies in Haryana like DHBVN adapting to unethical business practices?​"
​on my blog w​hich can be gone through at more  

View all 6 comments Below 6 comments
Mindsets and attitudes have to change first, then only service levels will change for the better. in every govt department, it is 'sab chalta hai' because there is no punishment or penalty for the wrong doers or negilents. more  
Virmani Jee, Kindly send us some important email ids of News Papers and Electricity Department on which we can draw the attention of the senior officers against slack attitude of electricity department employees. more  
This shows your dedication towards rooting out problems being faced by people . more  
Dear Mr. Rajender Saini ji, Thanks for the keen interest in the post. It is true that electricity companies are callous in discharge of the contractual obligations towards the consumers. Mainly it is because of we consumers not asserting our own rights. You may like to initiate by lodging complaint with the Area Office followed by reminder as well as sending complaints to SE/ MD. I am quite sure that you would be compelled to resort to written complaints and start sending by speed post. You may also like to contact Haryana State Consumer Helpline at 1800-180-2087 for advise and guidance on any consumer related problem. The helpline functions during normal working hrs. more  
Virmani Sir, Firstly, I would like to thank you very much for your valuable suggestions and recommendations. This is an eye opener platform. I belongs from Hodal City (Palwal) where the nuisance of electricity department is at large. The staff members belongs from nearby villages and take shelters of local leaders and hardly attends the complaint. In our colony, the 11 K.V. pole wire swinging dangerously. The residents are afraid of any untoward situation. It should be re-wired duly ensuring safety measures. Kindly, advise me as to how lodge complaint and ensure safety measures. more  
Post a Comment

Related Posts

    • 43 pct have someone in family or close network impacted with Dengue this year

      Thanks for participating in the survey on impact of Dengue to residents of Delhi-NCR this year and below is the link to the report:

      By LocalCircles Manager
    • Rate Power Services in Faridabad

      You are requested to use the link below and rate power outage management in Faridabad:

      By LocalCircles Manager
    • Bias towards CGHS beneficiaries at Asian hospital

      Asian Hospital in Faridabad has started this practice whereby they do not allow CGHS beneficiaries to get an appointment for OPD consultation. As per their staff, CGHS beneficiaries have to walk-in...

      By Arun Gupta
    • Non-receipt receipt of DHBVN bills

      The residents of Sector 37 Faridabad faced problems w.r.t no -receipts of electricity bills till the time writing this post I.e 1800 hrs of 25th August 2018 the due date of payment for which is 27t...

      By S K Virmani
    • Looking for Help of a Student for his school fee !!!

      Today I am writing you this mail for help of a Boy who is a student of class 12th, Scholars Pride School, Sector – 16 Faridabad. The Boy is studying in same school from class 1 to since...

      By Parvesh Jain
    • Swatch Bharat in Faridabad

      Govt. is shortly going in for survey in Faridabad on swatch abhiyan. Municipal Corporation of Faridabad has failed miserably in discharging its statutory functions specially keeping sewer lines cle...

      By S K Virmani
    • BPTP elite floors

      I booked a flat in BPTP faridabad in 2009, & posession letter has come after 8 years in 2017, even though flat is not fully ready & approach road is still not ready. On the top of this the ...

      By Dinesh Kumar
    • DHBVN bill received after due-date

      Hi, My mother lives in Faridabad, Sector 21D and she received her Electricity bill after the due date. What are her options and who should we contact to avoid paying the late-payment cha...

      By Anirudh Pathak
    • Faridabad - 500/1000 note ban - experiences

      As many of you may already know, 78% LocalCircles members supported the 500/1000 currency change campaign conducted Oct 31 - Nov 7, 2016. With this post, we want you to give us inputs o...

      By LocalCircles Manager


    • DHBVN Bill

      1. Visit SDO concerned with requisite documents to sort out problem as suggested by Mr. Virmani. 2. If the bill is sorted out to correct amount you may request SDO to permit payment in i...

      By Darshan Sharma
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)