CUSTOMER UNFRIENDLY, RUDE PRACTICES BY RAILWAYS : NOT FAIR AND JUST .
“ Railways estimates that around 21-22 million kids travel on half-tickets ANNUALLY [[it is only 0.275 % out of -eight billion 8,030,000,000 – passengers a year ] in Indian trains. Since the passenger fares were not hiked in the rail budget this year, the move is being seen as a step to improve the finances of the Indian Railways.
Till now, children in this age group were entitled to a separate seat or berth at half the fare. Now, the half rate is still available, but without a seat or berth. In such cases, parents or the accompanying passenger will have to share their reserved space with the kids. Mar 26, 2016.
Parents travelling with children between five and 12 years of age on a half-ticket will not be entitled to a separate berth in trains from April 1. It means if you want a berth for your kids of that age, you now have to buy a full ticket for them like the adults.
The next is most rude , doubling the minimum cancellation charges as seen in the attachment .
Then the display of available Berth is not flashed till money is paid . Once money paid and haven't got opted bert , the hapless customer has to face the Rude and doubled Cancellation charges .
Some Suggestions to offset the revenue loss from Rude increases.
*INSTEAD RAISE THE RAIL FARE FOR 2 SEAT, ,SLEEPER CLASS , UNRESERVED TICKETS BY JUST RS. 5 PER TICKET ,
*INCREASE MINIMUM TICKET FARE FOR COMMUTER RAIL FROM RS. 5 TO RS. 7 and all other fare by Rs.2 ( make sure to provide change ). What a phenomenal revenue it will fetch from 8,000,000,000 passengers ; this includes the free travelers also like, pass holders . Start charging this section also Rs.2 . They should also participate in “Make Railways Better “. Today Rs. 2, and 5 have no value at all , as no laborer is available for less than Rs. 500 a day . more
1) There is a clear option to take berth for children paying full ticket. I think people should opt for it to get a berth, instead I see people travel with 7-8 years old kid without ticket and creating nuisance for other passengers (applicable even for half ticket holders without berth) seating in common long seat. I and my wife had to travel with a lady with 2 additional berth-less kids of about 7 & 14 years age (she argued with TTE and shouted that they are below 5 years & 12 years respectively without any document), sharing a 3 persons seat for 38 hours in high end train like Duronto, imagine the situation.
2) Though for the people cancelling tickets frequently it seems to be higher cancellation charge, it helped people thinking twice before they buy unnecessary tickets and also fake tickets to resale by agents. Thus the actual passengers get better opportunity. I personally welcome higher cancellation charge. Just compare it with Air ticket cancellation where you get back almost nothing.
I hope you are aware that for wait-listed tickets the charge is much lower and not as per your charge sheet, which though can still be reduced but not for confirmed tickets.
Higher cancellation charge must be there to discourage Agents and Offices to buy unnecessary tickets which reduced common passenger's chance. more