Customer Care service

I have LG 1.5 ton split AC for last 4-5 years.
I have Annual Maintenance Contract with LG.

I had a complaint of AC cooling & Outdoor unit making a big noise while the compressor is on.
I made the complaints for the same in LG Customer care around two months back.
First the technicians from LG franchisee, Comfort Point AC Service centre checked the AC, made service & went away.
My problem was not solved.

I made the complaint again in LG Customer care.
This time, the technicians from Comfort Point AC Service centre, took out my AC indoor unit to their workshop.
They returned it & installed it.
Still cooling was not satisfactory & outdoor unit noise was the problem.

I again made the complaint.
This time they have taken my outdoor unit.
They took more than 15 days this time & did not respond properly on phone when enquired.
After so many call & follow ups they installed the outdoor unit.
But the problems still exist.

Again complaint was launched.
Technician comes from Comfort point & tells that it was a gas problem.
They filled in the gas & went away.
Still I could not see my problem solved.

I made the complaint as it is a routine now.
This time they took outdoor unit again.
Still they have not returned & I am not getting the proper response from them.

I want to know, do we have any sort of system of regulations for such a pathetic customer service from such a big company?

Can we impose minimum technical standards for customer care services?

Can we file case against such a deteriorating service, while customer has an AMC, fully paid?

Do we have any kind of support from Consumer court for such a failure in customer service?

Please help me out to resolve this issue & I can put benchmark for other service consumer.

Inconvenience caused to you in this regard is regretted.

Hoping for some favorable actions in this direction.
Thanks & regards,
Dhawal N Shah more  

View all 20 comments Below 20 comments
You can serve a notice to LG and file a case in Consumer Court for deficient service. more  
In India customer is at a pity regarding this type of problems.Govt must make amendments in our legal system and punish defaulter. more  
It looks like we are making comments to a person's post who live in U.S.A (Read his profile) more  
Department of consumer affairs have started one like this----Dept. of Consumer Affairs (Government of India) (Government Of India)
Solutions to improve workings of Online Travel Sites
Below are some of the key issues outlined by you in regards to travel web sites in India. Kindly review them and share specific solutions that must be implemented to fix these issues. We look forward to your inputs.

Issues with Online Travel Sites

1.They issue misleading advertisements
2.Their prices have many hidden more  
Please boycott the multinational goods to get rid of litigation and helplessness etc more  
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