Recently I travelled from Bangalore to Hazrat Nizamuddin on 11th July 2014 by Sampark Kranti . I was having two tickets - one in HA1 and another in A1(AC2Tier)
1.During the whole journey of 36 hours - there was no cleaning staff for cleaning the compartment.When inquired with TTE - he informed that the contract for cleaning is not finalised.
2. The blankets supplied were torn out.
3. There was only one curtain instead of two in that birth nos 19 & 20.
4. The taps of Indian toilet of that compartment were leaking.
5. The attendant was supposed provide the towels to the passengers. Which he didn't and supplied the next day and that too when asked for. These were not given to all passengers.
6. Room freshners are generally sprayed in the compartment. But on this trip it was not done.
I am having the photos of the above mentioned points.
People will definitely grumble if such a lousy service is provided even after increasing the fare. more  

Agree the conditions in trains and stations cuts a very sorry figure in front of both domestic and international travelers.

WHat is also important is apathy of our own citizens we see our our people littering in trains, misuse the facilities etc. Strict fines should be imposed on miscreants.

As for level of services, i think one way to arrest this is by installing CCTV cameras in all compartments, apart from enhancing security to a great extent it can also be used to take actions against corrupt rail officials.

Railways should also work to ensure best amenities for passengers in both compartments and trains. Do we know that there is hardly any assistance for physically disable peopled and senior citizens like wheel chair assistance etc.

Kalpesh more  
Right Mr Arora, similar was my experience travelling in the same train from Bhopal to NZM in 2AC. I had made every Railway staff onboard life miserable. In any such train if you report problem of cleanliness this is the standard reply that the contract is over and new one not yet finalised. Looks like there is hands in cuff arrangement with Railway and the contractor. But, there is online complaint system available for each railway. I lodged the complaint and action was taken on Railway staff. We must make complaint to appropriate authorities. But one serious problem is that not all passengers bother. There is a chalta attitude with us which is why the problem exist. Gone are the days when work was worship. We people will have to be alert.
Similarly, you would have noticed that the catering people on board block the entry doors of the coaches with the trays. I had banged the catering Manager and waiters many a times and the passengers too for not raising alarm. This has to be got stopped since during fire incidents the root cause of people stuffed in the coach and not able to escape, this can be one of the reason. A complaint of Rajdhani Express was made by me to Southern Railway sending them the photographs. They took action on Catering contractor.
We will have to be vigilant during journey. You cannot expect 100% safety implied. more  
I have the same experiences in the train in 3 AC on 7th july 2014 in train no: 16348 more  
we as a citizen should write a complaint at station master in writing. at the end of journey. more  
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