It should be given to the passenger on demand. The maintenance department at the starting and end stations should look look in to it and closure reports, after attending the same, should be recorded in it. The station masters or his/her representative, at the two stations, should also check if the required action has been taken.
A method should be evolved for such issues which cannot be attended immediately, but later at a different location. In any case, a closure report should be recorded.
Vigilance department should do surprise checks on the maintenance done.
Wide publicity should be given by railways for this facility so that issues come to the fore and accountable actions comes from the concerned. more